Learn more about how Singlewire’s Profesional Services Division can help your organization with implementation of InformaCast.
Transcript
INTERVIEWER: We’re talking with Ken Bywaters, Executive Vice President of Product Management about Singlewire’s new Professional Services Division. Ken, can you tell us what kind of services this division offers?
KEN: Yeah. We’re very excited about this first of all, because we can do a lot of things. What we found is that over time, people are using our products for more and more things. People find very innovative and creative uses for our software products. And what we want to be able to do is 1, Help them do those things but also do them for ourselves so we can offer them to out larger customer base. So we do things everything that runs the gamut from simple, I’ll say simple installation and training configuration of our system.
We get a lot of training requests both in user training for people who use it day to day as well as technical training.
So we can offer that as a complete package, but then also things like customization or integration projects. Those are very common to see as well.
For example, let’s just use higher education for an example, because people in higher ed often have not just one notification system but they got 4 or 5 of them and for each one they have to access separately, so if they have an emergency it’s good that they have 4 or 5 notification systems but it’s bad that they have to go to 4 or 5 different places and initiate a message in 4 or 5 different ways. So we’re working with several institutions to bring all of that together under a single interface, so we do all the work to glue all those things together so there’s a single access point so if safety and security or the police chief need to get the message out, they don’t have to go to all those places.
They can just pick up the phone or hit a button or however they want to do it and we’ll take that message and hand it off to all those different systems to kind of unify or converge, to use an over used term, their notification system. Other people want to just integrate systems that they have whether it’s physical security or building systems control, they want a motion detector to initiate a message if someone is walking around after hours. We end up doing a lot of that, those types of things as well.
INTERVIEWER: How can interested clients find out more about this new program?
KEN: Well probably the best thing is to contact your Singlewire sales person. They have all the information. You can also talk to our professional service engineers about a project. I think the best thing is if you have something you want to do but aren’t sure about what steps to take, just give us a call and we can help with that.
Podcast: Download (Duration: 3:04 — 2.1MB)
