“I recently opened a support case with your company and received simply put ‘Excellent Service.’ Robert [from Singlewire] helped me get through some difficult issues installing and configuring Informacast. He handled each situation with relative ease due to his deep knowledge of your product. He then proved your product is working as expected all the way down to the packet level by using Wire Shark to capture and view the packets going in and out of the server. This lead me directly to where my other problems were in my own network and I was quickly able to complete the entire project less some customer customization by today’s deadline. Robert’s dedication to customer service is something that should be recognized by your team and then used as an example to all other service reps. If other companies had knowledgeable staff such as Robert then maybe I wouldn’t dislike calling support so much. He made me want to use your product and reach out when I need help.”
“As an engineer, I appreciated a few other things he did as well. First, he spoke in clear English and second, he explained several of the items and protocols as he was solving my issues so that I could help myself in the future. After our call was done, I used some of his techniques to understand when my multicast was working from the speaker perspective. It was very helpful.”
- Scott Dashiell, Senior Network Engineer CCIE, CCDA, CCNA Security, CCNA Voice, VCP, www.extrateam.com
