Posts Tagged ‘Support’
Brandeis University is Provided “GREAT” Support from Singlewire During Recent Upgrade
August 30th, 2010
| Author: Brad Parkel
“Jared from [Singlewire Software] support is GREAT! We ran into a few minor roadblocks during the upgrade and Jared walked us right through it. We thought you guys were great anyway, but he was really helpful and got me out of the office at a reasonable hour… so I wanted to make sure someone heard that.”
David M. Finstein - Associate VoIP Network Engineer, Brandeis University – www.brandeis.edu
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Extrateam Receives “Excellent Service” from the Singlewire Support Team to Resolve Issues During Implementation
August 2nd, 2010
| Author: Brad Parkel
“I recently opened a support case with your company and received simply put ‘Excellent Service.’ Robert [from Singlewire] helped me get through some difficult issues installing and configuring Informacast. He handled each situation with relative ease due to his deep knowledge of your product. He then proved your product is working as expected all the way down to the packet level by using Wire Shark to capture and view the packets going in and out of the server. This lead me directly to where my other problems were in my own network and I was quickly able to complete the entire project less some customer customization by today’s deadline. Robert’s dedication to customer service is something that should be recognized by your team and then used as an example to all other service reps. If other companies had knowledgeable staff such as Robert then maybe I wouldn’t dislike calling support so much. He made me want to use your product and reach out when I need help.”
“As an engineer, I appreciated a few other things he did as well. First, he spoke in clear English and second, he explained several of the items and protocols as he was solving my issues so that I could help myself in the future. After our call was done, I used some of his techniques to understand when my multicast was working from the speaker perspective. It was very helpful.”
- Scott Dashiell, Senior Network Engineer CCIE, CCDA, CCNA Security, CCNA Voice, VCP, www.extrateam.com
New InformaCast Support Tutorials
February 10th, 2010
| Author: Allie McGuire
The Singlewire team has been working on new support videos to help you install and use InformaCast. These new updated videos have information on the newest features available in InformaCast 7.0 as well as step by step instructions to help you install the software. You can find the videos on the InformaCast support page along with the installation and user guides. We will post more videos with tips on using InformaCast’s latest features, so check back often. If you have just received your product key and are wondering where to start, view the Getting Started with InformaCast video.
