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Whiteboard – Design Considerations for a Scalable Implementation of Singlewire CallAware

Brad Parkel — Tue, 23 Mar 2010 22:18:33 +0000

Singlewire CallAware can monitor numbers dialed within your organization and then send an InformaCast notification. Learn about how to design and configure your Singlewire InformaCast CallAware implementation so that it can scale across multiple locations.

Hello, I’m Peter Lord, part of the Professional Services division here at Singlewire software. Today, it’s my pleasure to talk about our Call Aware application and how it can fit in and add value to your existing Cisco unified communications environment. Our Call Aware application will monitor for dialed digits and that works in conjunction with our Informacast application to send text and audio broadcast to groups of Cisco IP phones, IP speakers, analog paging systems as well as desktops. Call Aware was really designed to work with emergency situations of dialed numbers, such as 911 in the United States. Because we’re working with these emergency telephone numbers, it’s really important that you have a firm grasp of call metric fundamentals dial play design and call routing in the call manager before undertaking[unintelligible] deployment. If you need assistance with this, type “skill set”, you can contact one of the many Cisco partners who are skilled in this area.
What we’re gonna show you today is one way to create a flexible, scalable, and easy to administer deployment of our Call Aware application. The goal behind this is to set up your call manager in such a way that this can scale from one, two to hundreds to a thousand locations and thousands of IP phones across the enterprise.
[00:01:39The process starts when a user at a particular site picks up the phone and use it to make an emergency call, they dial the phone to 911, the phone that the user is at will have a device called search base the search base will have a site specific 911 partition. ] Within that partition will be a translation pattern for 911. That translation pattern will turn the 911 call the dial string into a unique number for the site. We’re gonna do this based on the DID range. So our site has the country code 1, the area code 608 and the prefix 555. The 911 at the end is to represent the strength that was dialed, and the 0 is a representation of a alert number, a logical alert number. So actually to change this number from 911 into this new number, we need to route the call to a CTI route point. Call Aware uses the CTI route point within call manager, communications manager to monitor when the 911 call is made and then take action based on that. So your Call Aware has been alerted that a unique number has been dialed for our site 1. Call Aware then will contact Singlewire Informacast to send out a broadcast to alert the onsite security and first responders that the emergency call has been dialed. Informacast , then sends a text and audio broadcast out to all of the pre-chosen devices to alert that security and first responder group. At the same time though, that 911 call needs to make it out to the telephone network to get to the 911 PSAP. Call Aware forwards the call and resend it to a route pattern. The route pattern then will be set up to strip all of the preceding digits before the 911. Now, when the route pattern is gonna forward, it forwards to the site specific route list or the local route group continuing the gateway for that site. Now the calls at the gateway, makes it to the PSTM and the rials at the local PSAP and speaks to the 911 operator. So what we just described happens instantaneously where the 911 number is dialed, the Informacast broadcast is made and the first responders are alerted and the 911 operator gets the call instantaneously. This isn’t much different from normal call routing for other types of calls from the same call manager. The only difference really being the CTI route points specific to Call Aware. For more information about our Call Aware patterns or other Singlewire products, please visit our website at www.singlewire.com.

Whiteboard – Design Considerations for a Scalable Implementation of Singlewire CallAware

Transcript

Hello, I’m Peter Lord, part of the Professional Services division here at Singlewire software.

Today, it’s my pleasure to talk about our CallAware application and how it can fit in and add value to your existing Cisco unified communications environment.

Our CallAware application will monitor for dialed digits and that works in conjunction with our InformaCast application to send text and audio broadcast to groups of Cisco IP phones, IP speakers, analog paging systems as well as desktops.

CallAware was really designed to work with emergency situations of dialed numbers, such as 911 in the United States.

Because we’re working with these emergency telephone numbers, it’s really important that you have a firm grasp of call metric fundamentals dial play design and call routing in the call manager before undertaking this sort of deployment.

If you need assistance with this type “skill set” you can contact one of the many Cisco partners who are skilled in this area.

What we’re gonna show you today is one way to create a flexible, scalable, and easy to administer deployment of our CallAware application.

The goal behind this is to set up your CallManager in such a way that this can scale from one, two to hundreds to a thousand locations and thousands of IP phones across the enterprise.

The process starts when a user at a particular site picks up the phone and use it to make an emergency call, they dial the phone to 911, the phone that the user is at will have a device called search base the search base will have a site specific 911 partition.

Within that partition will be a translation pattern for 911.

That translation pattern will turn the 911 call the dial string into a unique number for the site.

We’re gonna do this based on the DID range.

So our site has the country code 1, the area code 608 and the prefix 555. The 911 at the end is to represent the string that was dialed, and the 0 is a representation of a alert number, a logical alert number.

So actually to change this number from 911 into this new number, we need to route the call to a CTI route point.

CallAware uses the CTI route point within CallManager-Communications Manager to monitor when the 911 call is made and then take action based on that. So your CallAware has been alerted that a unique number has been dialed for our site 1. CallAware then will contact Singlewire InformaCast to send out a broadcast to alert the onsite security and first responders that the emergency call has been dialed. InformaCast then sends a text and audio broadcast out to all of the pre-chosen devices to alert that security and first responder group. At the same time though, that 911 call needs to make it out to the telephone network to get to the 911 PSAP. CallAware forwards the call and resends it to a route pattern. The route pattern then will be set up to strip all of the preceding digits before the 911. Now, when the route pattern is going to forward, it forwards to the site specific route list or the local route group containing the gateway for that site. Now the calls at the gateway, makes it to the PSTN and the rials at the local PSAP and speaks to the 911 operator.

So what we just described happens instantaneously. When the 911 number is dialed, the InformaCast broadcast is made and the first responders are alerted and the 911 operator gets the call instantaneously. This isn’t much different from normal call routing for other types of calls from the same CallManager. The only difference really being the CTI route points specific to CallAware. For more information about our CallAware products or other Singlewire products, please visit our website at www.singlewire.com.

Solutions for Classrooms – Cisco Podcast

admin — Mon, 10 Aug 2009 16:41:17 +0000

The Solutions for Classrooms podcast features Ken Bywaters, ExecutiveVP of Product Management.

Link to Podcast

Chris Barwick, Cisco Public Sector Regional Manager and Ken Bywaters discuss utilizing Berbee Informacast and Atlas IP speakers in the classroom.

Singlewire “Online” at Cisco Virtual Partner Summit

admin — Tue, 02 Jun 2009 15:00:10 +0000

Join us at the Cisco Virtual Partner Summit, June 2, through June 30, 2009.

Singlewire Software will be in attendance at this year’s event via our online virtual booth. Learn about all of our solutions, including how emergency mass notification can how your organization. Staff will be available via the conference “chat” channel to answer any questions that you may have. We invite you to stop by and say “hi.”

For those attending, you’ll need a Cisco LogIn ID to attend this event.

Link to Singlewire Booth – https://www.ciscopartnerspace.com/VPSRedir/LaunchVPS.htm?IDI=B47538

Webcast for Higher Education

admin — Mon, 27 Apr 2009 13:54:45 +0000

Mass Notifications Solutions for Higher Education with Singlewire InformaCast and Atlas IP Speaker Products featuring Ken Bywaters, Singlewire Executive Vice President of Product Management

On Demand Webinar Presenation

Date: April 30, 2009 at 11:00 AM PDT (2 PM EDT)
Duration: One hour
Sponsored by: Cisco Systems, Inc.

Click to View

Please join Cisco and Campus Technology for a special webcast that focuses on secure, fast, and reliable mass communications capabilities for your campus.

You will learn how the integration of Cisco Unified Communications, Berbee InformaCast, and Atlas IP Speakers can help you:

* Send audio stream and text messages to Cisco IP phones, speakers, and PCs
* Create live, ad-hoc, or pre-recorded audio broadcasts and/or text broadcasts
* Schedule messages to be sent a pre-set time or on a recurring basis

Gain the knowledge you need to communicate with key decision makers outside of IT. We are ready to demonstrate how these solutions can answer the critical business challenges facing your institution.

Click to View

Presented by:

Campus Technology | Cisco | Singlewire Software

Webcast for K-12 Professionals

admin — Fri, 24 Apr 2009 19:50:59 +0000

Mass Notifications Solutions for K-12 with Singlewire InformaCast and Atlas IP Speaker Products featuring Ken Bywaters, Singlewire Executive Vice President of Product Management

Date: April 29, 2009 at 11:00 AM PDT (2 PM EDT)
Duration: One hour
Sponsored by: Cisco Systems, Inc.

Click to View

Please click to view this on-demand webinar presentation. Join Cisco and T.H.E Journal for a special webcast that focuses on secure, fast, and reliable mass communications capabilities for your school district.

You will learn how the integration of Cisco Unified Communications, Singlewire InformaCast, and Atlas IP Speakers can help you:

Discover how solutions are working for districts like yours. Hear from a school district who is benefiting from their new mass communications capabilities.

Gain the knowledge you need to communicate with key decision makers outside of IT. We are ready to demonstrate how these solutions can answer the critical business challenges facing your school district.

Click to View