Using Mass Notification to Keep People Informed About Coronavirus


Coronavirus Alerts

According to the New York Times, as of Thursday, February 13, there are more than 40,000 cases of coronavirus worldwide. This disease started in China but has quickly spread around the world and has resulted in the deaths of more than 1,000 people so far. As organizations prepare for the impact this virus may cause, they need tools in place that can help them share information that keeps people updated on areas to avoid and contingency plans that will be enacted should someone get infected.

A mass notification system can help organizations share information with large groups of people quickly. Whether it’s tips to avoid infection or information on new areas that have confirmed cases of the virus, mass notifications that reach on-premises and mobile devices can help you keep people near and afar apprised of life-threatening situations. In this blog post, we’ll outline the delivery methods you can use to keep people informed about Coronavirus developments.

On-Premises Notification

For organizations with large populations, sending health information to prevent an outbreak can help minimize the impact a major illness like the coronavirus can have on operations. Sending out regular reminders to wash hands along with other available health resources can help people take preventative measures. Densely populated organizations like K12 schools may need to communicate directly with parents to notify them if a child has become infected, or what parents should do if they suspect their child is showing symptoms. College and university campuses may need to direct students to health services, ask them to return home, or quarantine certain areas of campus to avoid spreading the infection.

All of this information can be shared using a mass notification system. Audio and text messages can be delivered to IP phones, IP speakers, mobile devices, email addresses, digital signage, desktop computers and more to help ensure no one misses an alert. It can also be helpful for providing updates as a situation develops or when operations have returned to normal.

Mobile Notification

The coronavirus has spread worldwide, and large organizations may have people traveling frequently as part of their duties or have facilities in other parts of the world as part of their global operations. In these instances, being able to leverage mobile devices is critical. As the virus spreads, new areas become risky for people to travel to. Mass notification system administrators can help keep those abroad up to date on potential risks by leveraging mass notifications that reach them via SMS text message, push notification or email. In some cases, it may also be pertinent to ask for a confirmation response in the notification to ensure recipients have read and understood the information that is being shared with them.

Coordinating Efforts

The impact of the coronavirus is complex and evolving. It will require organization leaders to carefully coordinate and share information with their people. Leveraging collaboration tools like Cisco Webex Teams and Microsoft Teams in conjunction with a mass notification system can make this process easier. Many people are using collaboration tools on a daily basis to work on projects and communicate with others. When a mass notification is triggered, these tools can act as endpoints to receive alerts, reaching people in applications they use on a regular basis. It can also launch new collaboration channels for key team members to gather and discuss the best courses of action to take to mitigate the impact the virus could have on their people and operations.

These are some basic steps on how to leverage mass notification to manage a health crisis that helps organizations fulfill their duty of care. For more details about the coronavirus, we recommend visiting the CDC website for outbreak updates, information on symptoms and best practices for preventative measures.




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