Moving from Coronavirus Preparedness to Management with Mass Notification


Coronavirus Management

By this point, every industry has felt the impact of the coronavirus. Whether it’s business switching to remote work, K12 schools and higher education moving to virtual learning, or healthcare providers trying to manage an influx of patients, organizations have needed to adapt the way they operate. Many organizations may have been caught off-guard by the rapid spread of the disease and have needed to spend time and resources preparing for how they will handle the changes brought on by this pandemic. However, the time has come to move from preparation to ongoing incident management. The question of when normal routines will resume has yet to be answered, so organizations need to be able to provide regular updates to their people. In this blog post, we’ll go over how organizations can manage the impact of the coronavirus using mass notification.

Mobile Notifications

New updates and guidelines on the coronavirus are occurring on a daily basis. Large organizations need to keep their people abreast of the changes that can impact schedules, cause delays, and extend the period of time an organization’s facilities will remain closed. Making individual calls or texts is inefficient, and emails can be easy to ignore. Effectively managing this crisis requires communications that capture people’s attention and compel them to take immediate action.

With people away from their typical buildings and communities, mobile devices have become the best way to reach people with vital information. Mass notification systems can deliver alerts directly to mobile devices as SMS text messages, push notifications to a mobile app, recorded audio messages and emails. Utilizing multiple delivery methods can help get recipients to see messages sooner than relying on a single channel. Mass notification also gives organizations the ability hit all of their people with the same message at the same time. This helps manage expectations and minimizes confusion by establishing an authoritative source of information about the impact of the coronavirus.

Notifications can also include the option for recipients to respond to a message. This can help leaders understand who has read the message and is aware of new changes, and who needs to be sent a follow-up message so everyone can take the proper actions.

Collaboration Tools Aid Incident Management

A lack of preparation may have resulted in key leaders working remotely without a clear plan for how to communicate and collaborate on how to manage the coronavirus moving forward. To proactively manage this outbreak, organizations can turn to mass notification systems that integrate with collaboration tools like Microsoft Teams and Cisco Webex Teams. Following an alert distribution, mass notification systems can automatically invite key stakeholders to join a virtual collaboration space. This can help organizations respond quickly as the situation evolves, so they can provide timely communications that keep their people informed and make the best decisions to keep everyone safe. Depending on the size of your team and their preferred method of communication, a mass notification system can also invite recipients to join a conference call.

Managing Your Return

Mass notification systems can also help organizations manage their return to normal activities when the threat of the coronavirus has passed. Using the notification methods mentioned above, organizations can alert all of their people that they will be resuming normal operations.

Organizations that implement mass notification solutions now will have the added benefit of having a powerful safety and communication solution at their disposal to leverage during other crisis events like active shooters, severe weather, and medical emergencies.

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