Stay Connected with Your Hybrid Workforce Using Mass Notification

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Hybrid Workforces and Mass Notification

The COVID-19 pandemic has permanently changed the way organizations operate. While vaccines have helped many ways of life return to normal, many people are choosing to remain remote or are splitting their time between being onsite and remote. This poses a new challenge as organizations try and figure out the best way to keep everyone up to date on important information. During emergency situations this becomes even more important as organizations need to ensure that everyone onsite is aware that there could be a dangerous event taking place, while also informing remote workers in case there are any disruptions to business continuity. Many organizations are turning to mass notification to help solve this problem as they can provide clear consistent messaging to keep everyone informed. In this blog post, we’ll provide examples of how organizations can stay connected with their hybrid workforce using mass notification.

Reach On-Premises and Mobile

The biggest issue when communicating with a hybrid workforce is making sure everyone receives a message when it goes out. It may seem like sending out an organization-wide email is a simple fix, but emails are easy to ignore, which is less than ideal when sharing urgent information. Using multiple channels and delivery methods makes it much more likely that people see messages quickly and take appropriate actions.

Mass notifications can be sent as text and audio messages to onsite devices like desk phones, IP speakers, desktop computers, and digital signage, while remote workers can receive emails, SMS text messages, push notifications, and phone calls about an incident. This comes in handy during a crisis when an organization may have two different goals for keeping these two groups safe. For onsite workers, it may be a priority to get them out of a facility in the event of an active shooter, chemical spill, or fire. For remote workers, the goal is to let them know that there has been a disruption, but also to discourage people from coming to the facility. Having people rush to help may seem like a good idea, but they may put themselves at risk or interfere with first responders.

The ability to utilize mobile alerts also offers greater flexibility to maintain operations should an incident occur during off-hours. For example, if there is a blizzard, wildfire, or health crisis that makes coming to a facility unsafe, organizations can send notifications during non-working hours to let people know they should work from home until conditions make it safe to return. This helps reduce confusion and lets people know organization leaders are actively managing a situation.

Grouping Communications

In some cases, it may be necessary to only alert onsite workers or remote workers. This could be an invitation for remote workers to attend a meeting onsite or a safety drill that only impacts onsite workers. Mass notifications allow organizations to create groups so the right people get the right message without being pestered by excessive or unnecessary communications. Being able to send relevant information to the right groups leads to more effective alerting, meaning people are less likely to ignore communications when they are sent out.

Maintain Morale

While working remote can have many benefits, one of the drawbacks is losing out on the personal interactions that make people enjoy working for their organization. People can feel cut off and out of the loop if they are not receiving regular communications from organization leaders. Mass notifications can be used to send out non-emergency updates to remote workers to help keep them connected with the organization. Sending general wellness checks and links to resources that offer tips for working remote can help people feel like they are still an integral part of the organization.

Download our Mass Notification System Buyer's Guide

The challenges of hybrid work environments will continue to evolve, so establishing a strong foundation for communication with a mass notification system will help prepare organizations for the future.

 

 

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