Singlewire Spotlight: Ethan Dilocker

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Each month, we feature one of our stellar team members on our blog. Learn more about them and what they do at Singlewire.

How long have you been at Singlewire and what’s your position?

I’ve been with Singlewire for nine-and-a-half years. My primary role is Technical Support, but you can find me hanging out with the kids in Customer Care and Professional Services too.

Please describe what you do at Singlewire.

My official title is Support Engineer, but I like to think I’m more of a customer success architect.

Sounds odd, right? Hear me out.

I’ve been in the industry for a long time. Singlewire isn’t the first software company I’ve worked for, and I’ve effectively told you I’m old without saying how old. Let’s just say I fall into the category of growing up with a landline and vinyl LPs. Google it if you’re unsure of what either of those things is.

Most times when someone is contacting support for a software company it’s because something isn’t working. I know, that seems like a given, and it does happen. But not as much as you would think. I tend to speak with people who are new users trying to find the most effective way to make what we’ve provided them fit a need. Whether it’s a factory, hospital, or school, it’s my job to help them reach that goal.

What do you like best about working at Singlewire?

The people are awesome. Hands down, we have a great group of folks at Singlewire.

What have you gained from working at Singlewire?

Buckle up, it’s going to get cheesy.

I bounced around from job to job a lot. I was never able to find a place I could feel comfortable at because customers were just an asset to be exploited. I lucked out, because not only do I feel great about the mission of our company, it’s also comforting to know that our clients mean more to this organization than just a number on a balance sheet.

Where do you see Singlewire in the next five years?

This is interesting to think about considering where we were when I started with the company. I know we have some really cool things on the horizon that I’m excited to see out in the wild. But who knows, going retro is a big thing in the technology industry as of late. Maybe we can bring the pager back?

What are your favorite things to do outside of work?

I’m a big fan of Harley-Davidson motorcycles. If you were to show up at our office, I’m pretty sure I’d be easy to pick out of the crowd. I love riding whenever the opportunity presents itself. I don’t even need a clear destination. I’ll just pick a direction and go, just to see where I’ll end up.

What TV show or movie are you most ashamed to admit you love?

I have no shame admitting this, it’s Flash Gordon. Sam Jones, Max Von Sydow, Timothy Dalton, and a soundtrack by Queen. If that’s not cheesy ‘80s Sci-fi then I don’t know what is.

If you could only eat one thing for the rest of your life, what would it be and why?

I'd choose pizza. With pizza, you instantly introduce a loophole due to the wide variety of pizza available.

What was the last book you read?

Sandman Slim, a novel by Richard Kadrey.

What is the best concert you’ve ever attended?

I’ve been to a lot of shows, but my favorite by far was Blondie, Tom Tom Club (pretty much the Talking Heads minus David Byrne), and the Ramones.

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