InformaCast Customer Success

InformaCast Mobile and InformaCast Fusion customers will have access to onboarding services with their purchase. Within 24 hours of processing an order, new licenses will be provisioned in the cloud and the software will be ready to download. 

New customers will have access to dedicated resources to help complete the installation, configuration, and testing of InformaCast software. This process has been broken down into seven distinct chapters, each with a step-by-step video tutorial to guide new users through the process. Planning documents and a workbook are included for further assistance.

If at any point during the deployment customers run into difficulty, they can engage with a Support Engineer for prompt, professional assistance.

Download Onboarding Overview (PDF)

Organizations that need detailed assistance with setting up InformaCast will be able to purchase one of two professional service packages. JumpStart helps you get your new software ready to use quickly and efficiently. We help you install and configure your InformaCast Fusion software and walk you through creating new users, distribution lists, and message templates. Your administrator level training includes sending test notifications to ensure your system is ready to use successfully. Additional end-user training is available during our scheduled virtual classroom sessions.

Download JumpStart Overview (PDF)

SmartStart takes a deeper dive into the unique use-cases and requirements of an organization and delivers the features most commonly requested by our customers. We’ll spend additional time with an organization’s safety, human resources, or business continuity teams to identify key business outcomes and develop a specific implementation plan that meets every need. We help install and configure the InformaCast Fusion software and help create new users, distribution lists, and message templates. We’ll also deliver integration with panic buttons, set up emergency call alerting with CallAware, and establish regularly scheduled messages. This training includes sending test notifications to ensure the system is ready to use. SmartStart includes more hands-on training and more custom integrations, including InformaCast Desktop Notifier configuration and High Availability set up.

Download SmartStart Overview (PDF)

For organizations that require more assistance, our Customer Success Team is ready to help in any way possible. Whether it’s a complex enterprise-wide rollout, unique architecture, or industry-specific device integration, we can help design a project plan that puts any organization on the road to success. With help from our team of engineers, we draw on their experience working with thousands of customers to help enhance safety and communication to keep people safe and informed.

An onboarding fee is applied to customers purchasing InformaCast Mobile or InformaCast Fusion. This is to help ensure successful setup and implementation of the software. Consult the pricing chart below or contact our sales team to receive a quote for any service level.

Professional Services are offered by our Customer Support Team as an optional add-on to a customer's InformaCast purchase. Professional Services are available in two packages: JumpStart and SmartStart. Custom Professional Services are also available should the customer require in-depth training and installation assistance.

Our Customer Success Team is here to answer your questions and get you connected with the right people to achieve a successful implementation. For more details about utilizing professional services with your InformaCast deployment, contact Kevin Schmotzer at [email protected], or your Singlewire Territory Manager.