InformaCast Onboarding

When you invest in InformaCast notification solutions, you don’t just get software.

 

Effective notifications start with a successful deployment, and our team is invested in your success. Our engineers and implementation specialists use a four-step process to build a tailored onboarding plan that ensures you start your experience with InformaCast off on the right foot. We work with you from start to finish to set you up to achieve your safety and communication goals. Here’s what you can expect when you work with our Customer Success team.

 

Topics

Planning

Before we begin, we ensure your environment, technology, and personnel are ready for a successful deployment. We take the time to understand your unique needs and use-cases, building an onboarding plan that paves the way for success.

 


 

Deployment

Experienced engineers work side-by-side with your staff to install and configure your software. With a detailed plan in place, we strive for an efficient and thorough implementation. Our train as we go approach gives your team a deeper understanding of the platform.

 


 

Training

Detailed administrative and end-user training sessions ensure your staff are comfortable using your new software. We train using your newly installed and configured software so you can become familiar with the features and functionality built specifically for your needs.

 


 

Ongoing Support

Building a comprehensive notification strategy takes time. After our initial onboarding work, we will introduce you to new features and industry specific best practices. Our robust support community, on-demand video tutorials, and virtual classroom sessions are all designed to help you derive maximum value from your investment.

 


 

Contact Us

Our Customer Success Team is here to answer your questions and get you connected with the right people to achieve a successful implementation. For more details about your InformaCast deployment, contact Kevin Schmotzer at [email protected], or your Singlewire Territory Manager.