In the age of online shopping, there’s still nothing that beats quality customer service from an actual human. InformaCast can help bring customers into your stores, provide resources that will make your sales associates shine, and save you time and money.
Better Customer Service
The Park and Page™ feature of InformaCast® helps get customers into your stores so your sales associates can do what they do best - provide a great customer experience. Park and Page quickly connects call-in customers with the person who can best answer their questions, leading to in-store visits, increased sales, and customers who are fiercely loyal to your brand as shown in the above video.
Even if you already have a system for parking calls, InformaCast can provide a better customer experience while boosting your bottom line, adding value and cost savings into the future
- Streamline communication of shift changes, store closings, delivery driver arrival time, and more
- Significantly reduced delivery driver wait time, which cuts down on overtime fees (saving one prominent retail chain over $3 million per year)
- Communication to and from mobile devices, including mass notification, message confirmation and escalation
- Facilitate quick, easy, and immediate communication between floor staff using PushToTalk one-to-many walkie-talkie functionality with Cisco 7921, 7925, and 7926 phones
- Easy-to-use scheduling interface to automatically trigger pre-recorded notifications from closing hours announcements to employee break notifications