Cisco Case Study – Church Improves Collaboration and Caller Experience with Cisco and Singlewire InformaCast

Lake Avenue Church uses unified communications to enhance staff collaboration and improve church
members’ experience.

Founded in 1896 in Pasadena, California, Lake Avenue Church has grown to occupy six multistory buildings on a campus that spans half a city block, plus two nearby residential offices. Approximately 150 staff members and volunteers work together on worship services, educational programs, community and global outreach, and small groups centered around life stages, shared interests, and common needs.

Staff members on the sprawling church campus rely on the communications system to collaborate with each other and communicate with members. When the old private branch exchange (PBX) system began to fail, the IT staff looked for a new communications system.

Lake Avenue Church plans to gradually introduce more features that increase the value of the Cisco Unified
Communications platform. “We give staff a chance to become comfortable with one new feature before we introduce
the next,” says Tulcan. “Cisco Unified Communications is very simple, so new features don’t take long to learn.”
Plans under consideration include:

• Enhanced safety: When someone places a 911 call from any location on campus, the public safetyanswering point receives the building and floor location, not just the church’s main address. “If someone calls from the third floor of our Family Life building, the paramedics don’t have to spend the time to search 240,000 square feet of building space to find the caller,” Tulcan says.
• Emergency preparedness: The church can send pages through the IP phones using InformaCast software from Singlewire Software, a Cisco developer network partner.

Read Full Case Study at http://www.cisco.com.kz/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps7273/case_study_c36-547629.pdf – PDF

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