Cisco Desk Phone 9800 Series Support InformaCast Mass Notification and Incident Management

Subscribe to the Singlewire Software Newsletter to receive the latest safety tips and trends delivered regularly to your inbox.

The Cisco Desk Phone 9800 Series

How organizations communicate and operate is changing, and technology is evolving to address shifting needs and realities. The Cisco Desk Phone 9800 series is built for modern environments, with four models that leverage PhoneOS software to simplify the user experience and offer more flexibility for organizations. Each Desk Phone 9800 Series model has a built-in “action” red button located on the top right of the phone that can be configured for a multitude of use cases. The button can be configured for a single press, long press, or triple press to help protect against accidental activation. These phones are compatible with InformaCast mass notification and incident management tools from Singlewire Software to deliver dedicated alerts and help organizations know when emergencies occur.

Alyssa’s Law Compliance

In school settings, the Desk Phone 9800 Series can be used to meet the requirements of Alyssa’s Law. Named after Alyssa Alhadeff, a victim of the Parkland school shooting in 2018, this law aims to enhance safety measures in schools. The specifics of Alyssa’s Law requirements vary from state to state, but the primary goal focuses on implementing silent panic buttons in schools to improve response times during emergencies and ensure that schools have a reliable and efficient way to alert authorities and occupants about potential threats. Using InformaCast, the “action” button on the phones can serve as a silent panic button, alerting proper individuals about an incident and fulfilling the requirements of Alyssa’s Law.

Cisco Desk Phone 9800 Series Models
The back of the 9800 series highlighting the “action” button.

Other Use Cases

Beyond school environments, the “action” buttons combined with InformaCast can have a wide range of use cases to initiate critical notifications. Workplaces can use it to send a preprogrammed overhead page, initiate an incident response, put a building in lockdown, and more. In healthcare environments, it can be used for “code blue” alerts or as a staff assist button to help healthcare workers who may encounter an unruly patient or visitor. Because InformaCast enables message customization, organizations can build the “action” button to address any communication or safety need they may have.

InformaCast Compatibility with the Desk Phone 9800 Series

Using InformaCast with the Cisco Desk Phone 9800 Series enables organizations to leverage the full toolset of mass notification and incident management capabilities. Once the “action” button is pressed, InformaCast notifications can be sent as text, audio, and visual alerts to a wide array of other devices, including other Desk Phone 9800 Series models, IP speakers, desktop computers, digital signage, and even mobile devices as SMS text, push notifications, and emails. Notifications can be sent to the entire organization or targeted to a specific group, like the security team, ensuring the right message reaches the right people at the right time.

Once notifications are activated, organizations can then leverage InformaCast’s incident management suite to handle a crisis from start to finish. With the ability to connect to Webex calling for virtual collaboration and real-time threat assessment, and tools like maps and safety checklists that can be accessed from anywhere, organizations have the resources they need at their fingertips to successfully resolve an event.

Contact our team to learn more about how using the Cisco Desk Phone 9800 Series and InformaCast can enhance safety and communication at your organization.