Privacy Policy
Singlewire Software, LLC (“Singlewire”, “Company”, “we” or “us”) is committed to the privacy of our clients, website visitors, and users of our applications, products, and services. This privacy policy (“Privacy Policy”) discloses what information is gathered about visitors to our website (“Website”) and users of our applications, products and services (collectively the “Service(s)”), however accessed, and how that information is used. Singlewire owns and operates the Website and Services, and we use the personal information we receive from them as described below.
By using the Website and/or Services or sharing your information with us, you consent to and accept the privacy practices described in this Privacy Policy.
Online and Mobile Information Practices
Singlewire is committed to protecting your personal privacy as you visit our Website and/or Service. Accordingly, this Privacy Policy informs you how we collect and use your information on our Website and through our Services.
For California Consumers
In addition to this Privacy Policy, if you are a California resident, Singlewire’s California Consumer Privacy Policy [https://www.singlewire.com/ccpa-privacy-notice] applies to you.
Singlewire as Controller or Processor
We obtain and process personal information in different capacities. When you provide us with your information directly, we serve as a data controller and we determine how personal data will be utilized, in accordance with this Privacy Policy. When we process personal information provided by customers using our Services (“Clients”), we are a data processor or service provider, and we only process personal information on behalf and on the instruction of our Clients, who are data controllers or the business collecting that information. Our Clients are responsible for providing the relevant individuals with the necessary information with respect to the use of the individuals’ personal information and gaining all necessary permissions. Singlewire is not responsible for our Clients’ processing and use of your information in our Services.
Information We May Collect
Information we may collect from you depends on whether you are visiting our website, inquiring about being a customer, placing an order, responding to a survey request, or using our Services. We collect personal information such as your name, company or organization name, address, e-mail address, and phone number when you register on the Website, create an account, enroll in our services, or provide that information to a Singlewire representative over the phone. On website pages that collect personal information, we specifically indicate what information is required in order to provide you with the information, product, or service you have requested.
Browsing
When you visit our Website, we gather information including page requests (URL requests), time of your visit, your IP address, operating system, web browser software, and any cookies which were set during a previous visit to our site. IP address information is not distributed to third parties. We use this information to improve your overall experience. We use cookies to help with navigation through our web pages; they are not used to gather any personal information about users.
Location Services
Services may utilize location services on your mobile device to collect and use location data, including the real-time geographic location of your device. If you consent to the Service’s utilization of location services, your device may use GPS, Bluetooth, and your IP Address, along with Wi-Fi and cell tower locations, and other technologies to determine whether your device is within a geolocation area. This location data is utilized to initiate notifications desired to be received only by devices located in a specified geolocation area. We do not maintain a history of the location of a device, only where your device is at any given moment. Should you choose to disable location services, you will not receive such notifications intended for a specified geolocation and we will not be enabled to collect your device location.
How We Use Your Information
The information you provide to us is primarily used to help us better serve you. We process your personal information to perform our contractual obligations to you to provide you Services and also based on our legitimate interests to provide our Services and Site to you. We also use that information to deliver you or contact you about the requested products/services or information. We may also use your personal information to provide important information about products or services that you are using, including security risks and updates. Additionally, we may send you information about new products and services or upcoming events that may be of relevant interest to you. If you do not want to receive such marketing communications from us in the future, we will provide an Opt-out link or you can let us know by e-mailing or mailing us at the below respective addresses and telling us the name and addresses that you would like removed for those communications. Singlewire and its service providers generally process information in the United States. Your information may be processed in countries other than your country of residence and may be transferred to and processed within the United States.
Also, as noted above, when we are a data processor, we will only process information in accordance with the instructions of our Clients.
Who We Share Your Information With
Singlewire limits the release of information and we require privacy protections in our business relationships. We may share your personal information when required by law, or with third parties that perform functions on our behalf or for whom we perform services. We may also share information in order to protect the interests of individuals or in connection with a sale of our business or a merger or acquisition.
How Long We Keep Your Information
The length of time we keep your information depends on the purpose for which we collected that information and how it is used or being used. We will not keep your personal information for longer than necessary for our business purposes and as required by our information technology systems or to meet legal requirements.
A cookie is an element of data that a website can send to your browser, which is then stored on your system. A cookie is useful for having the browser remember specific information across several pages or between visits to a website. A cookie does not store personally identifiable information or any sensitive information. Also, our site does not read any information stored in cookies given to you from other websites, except in cases where the other website is a provider of information or functionality within our website and that cookie is necessary to make our website function correctly.
Our website makes use of cookies in the following categories and purposes and we may offer a tool to limit use of cookies, which could change your experience and ability to access certain services or functions:
- Essential Cookies – these cookies are always active and strictly necessary to provide you with services available through Singlewire sites and to use some of its features, such as access to secure areas. Because these cookies are strictly necessary to deliver the Singlewire sites, you cannot refuse them without impacting how Singlewire sites function.
- Performance and Function Cookies – these cookies are used to enhance the performance and functions of our Singlewire sites. They help us to know which pages are the most and least popular and to see how visitors move around the Singlewire sites. All information these cookies collect is aggregated. Although important to us, these cookies are non-essential to the use of the Singlewire sites. However, without these cookies, certain functionality may become unavailable.
- Analytics and Customization Cookies – these cookies collect information that is used either in aggregate form to help us understand how our Singlewire sites are being used or how effective our marketing campaigns are, or to help us customize Singlewire sites and application for you in order to enhance your experience. These cookies may be set by us or by third-party providers whose services we have added to our pages.
You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Browsers may also be set up to display a warning when a cookie is used. You may even disable your browser from accepting cookies. In order to provide you with the best possible experience while visiting our websites, enable cookies within your browser.
Update your preferences anytime using the button below
Google Analytics
We use a tool called “Google Analytics” to collect information about use of this site across devices. We have implemented the Remarketing and AdWords features of Google Analytics. The Remarketing feature allows us to serve you relevant advertising on third party websites if you have visited our Website, however accessed, but does not personally or directly identify you. AdWords allows us to manage our advertising and collect information about your visit to our Website. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ad Settings. You can opt out of Google Analytics without affecting how you visit the Website. For more information on opting out of being tracked by Google Analytics, visit this Google page.
Leaving Our Website And/Or Linking To Third Parties
Because our website is secure, your browser will display a warning box to inform you if you are leaving a secured portion of the site. Please be assured that our website is secure and we strive to ensure that any information you send us is safe. When you leave this website and go to another linked site, we are not responsible for the content or availability of the linked site. Please be advised that we do not represent either the third party or you, if you enter into a transaction on the third party site. Further, the privacy and security policies of the linked site may differ from those practiced by us.
Control Over and Access to Your Information
Singlewire enables you to have control over the accuracy of your personal information. You can delete or change your personal information with us at any time by contacting us via a method described under “Contact Us” below. More specifically, for EU and Swiss users of our Website and Services, you have the right, when Singlewire is serving as the data controller, to contact Singlewire to request access to and rectification or erasure of your personal data Singlewire controls. You also have a right to restrict and object to the processing of your personal data and the right to transmit your personal data to another controller. You also have the right to file a complaint relating to the handling of your personal data. When Singlewire is acting as a processor, these requests should be made to the data controller, Singlewire’s Client, and if they are made to Singlewire instead, we will refer them to the data controller for handling. If you wish to make a privacy-related request of Singlewire Software, please submit your request securely here.
Do Not Track
Third parties may collect information about you across different web sites, including our website. We do not currently utilize the capability to respond to web browser do not track signals or other mechanisms that provide you with the ability to exercise choice regarding the collection of this information.
FOR EUROPEAN UNION AND SWISS USERS
If you are located in the European Union, United Kingdom or Switzerland, you have certain rights with respect to your personal information. Following is a summary of those rights and additional information applicable to our collection and use of your personal information.
When you provide us with your personal information through the Website and/or Services, we serve as the data controller. When we act as a data controller we determine how your personal information will be utilized, in accordance with this Privacy Policy.
There may be instances where we are engaged to provide services on behalf of another business or third party who has a direct relationship with you involving the collection of your personal information. In those instances, we may need to access or otherwise process your personal information in order to provide the services that we have been engaged to provide to such business or third party. In performance of these services, we are acting in the capacity of a data processor and the business or third party is the data controller. Where we are acting as a data processor the privacy policy of the data controller, and not this Privacy Policy, applies.
Where we process personal information as a data controller, we rely on several legal bases to process your personal information. These legal bases include where:
- the processing is necessary to perform our contractual obligations, such as to provide you with our Services;
- you have given your prior consent, which you may withdraw at any time (such as for marketing purposes or other purposes we obtain your consent for from time-to-time);
- the processing is necessary for the purposes of our legitimate interests, such as in improving, personalizing and developing our Website and Services, marketing new features or products that may be of interest, and promoting safety and security as described above.
If you have any questions about or would like further information concerning the legal bases on which we collect and use your personal information, please contact us by emailing [email protected].
We will respond diligently and appropriately to requests from supervisory authorities about this Privacy Policy or compliance with applicable data protection privacy laws and regulations. We will, upon request, provide supervisory authorities with names and contact details of the individuals designated to handle this process. With regards to transfers of personal information, we will (1) cooperate with inquiries from the supervisory authority responsible for the entity exporting the data and (2) respect its decisions, consistent with applicable law and due process rights. With regards to transfers of data to third parties, we will comply with supervisory authorities’ decisions relating to it and cooperate with all supervisory authorities in accordance with applicable legislation.
Singlewire stores personal information in the United States. As a result, your personal information may be transferred outside your home country to a country that does not have laws that provide the same degree of protection for personal information as your home country. We take appropriate measures to facilitate adequate protection for any personal information transferred from another country to the United States as required by, and pursuant to, applicable legal requirements.
When we transfer personal information from the EEA to the United States, those transfers are subject to an agreement that covers EU requirements for such transfers, such as the applicable Standard Contractual Clauses for data transfers between EU and non-EU countries issued by the European Commission.
We also comply with the EU-US and Swiss-US Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. Accordingly, we have certified to the Department of Commerce that we adhere to the Privacy Shield Principles. If there is any conflict between the terms of this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. For more information about the Privacy Shield Principles, visit https://www.privacyshield.gov/welcome
Under the Privacy Shield Frameworks, Singlewire is responsible for the processing of personal data it receives as well as any such data that it provides to its third party service providers and/or agents. Any personal information received under the Privacy Shield that we transfer to a third party must also comply with our Privacy Shield obligations, and we will be liable under the Privacy Shield for any failure to do so by the third party unless we prove that we are not responsible for the event giving rise to the damage. Singlewire is subject to the regulatory enforcement powers of the United States Federal Trade Commission. As such, we may be required to disclose personal information that we handle under the Privacy Shield in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Singlewire Software LLC will offer EEA and Swiss individuals whose personal information has been transferred to us the opportunity to opt out of our use of their personal information that we have received for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by the individual. An individual may opt out of such uses of their personal information by contacting us via secure request.
If EU or Swiss individuals would like to contact us about the handling of your personal data under the Privacy Shield or have a complaint, please contact us through a method below. We are committed to resolving complaints about your privacy and our collection or use of your personal data under the Privacy Shield. We will respond to your inquiry within thirty days. If we fail to respond or cannot resolve your privacy complaint under the Privacy Shield Principles, we have committed to an independent dispute resolution mechanism. Singlewire has registered with JAMS to provide independent, third party dispute resolution at no cost to the complaining party. Please visit https://www.jamsadr.com/eu-us-privacy-shield to learn more about this process. Finally, if neither Singlewire nor JAMS can resolve your complaint, you may invoke binding arbitration before the Privacy Shield Panel. To see our Privacy Shield registration, visit www.privacyshield.gov.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Singlewire Software
P.O. Box 46218
Madison, WI 53744
[email protected]
608.661.1140
Singlewire will periodically review and update this Privacy Policy and the company’s compliance with our privacy policies. Singlewire reserves the right to change or update this policy.
Last updated June 2022