InformaCast® CallAware™ is Singlewire’s newest software offering. It allows you to monitor your Cisco Unified Communications Manager for specific calls and send out an InformaCast broadcast when the monitored call occurs. Ken Bywaters, Executive Vice President of Product Management, explains, “We’ve had a lot of requests from customers about having the ability to monitor some type of outbound call, most commonly it’s 911, and do something with that. Frequently, people don’t even know if 911 has been dialed in their organization until the next month when the police or fire department gives them the list of erroneous 911 calls.” 911 hangups can be costly to your organization, and many companies want to know immediately if a legitimate 911 call has occurred, where it occurred, and when. No one wants to be surprised by the police or fire trucks showing up at their place of business.
CallAware was designed with these needs in mind. It sits passively on your network, monitoring the calls that come into your Communications Manager, with minimal load on your network. When a call occurs that CallAware has been configured to monitor, it will trigger an InformaCast broadcast. Any supported InformaCast device: IP phones, speakers (both analog and IP), desktops, etc. can receive a text and/or audio message whenever a monitored call is dialed. And, with InformaCast’s integration with other Singlewire applications, follow-up events can occur through devices equipped with contact closures. As an example, Mr. Bywaters says, “We’re working with an organization in Europe that has 8,000 phones deployed on a very large campus–hundreds of buildings, separate locations–and they have no idea if someone is dialing an emergency number. With [CallAware], it’s a very scalable product, so they can have [it] watch all 8,000 phones to see if 911 is dialed with minimal load to the voice system. And, when that happens, the security office, which is elsewhere on campus, is notified, “This user at this phone dialed 911 at this time.” It’s much more efficient. They don’t have to wait to see what happened. Maybe they want to do something else as a result of that call. Since InformaCast can trigger other systems, they now have that ability.”
Singlewire’s CallAware takes notification to the next level: monitor call occurrences, notify staff that a call has occurred (who dialed it, where, and when), and trigger follow-up events such as locked doors, photo evidence, or intercom sessions.
CallAware is coming in February, 2010. Contact your Singlewire salesperson now for more information.
