Singlewire CallAware can monitor numbers dialed within your organization and then send an InformaCast notification. Learn about how to design and configure your Singlewire InformaCast CallAware implementation so that it can scale across multiple locations.
Whiteboard – Design Considerations for a Scalable Implementation of Singlewire CallAware
Transcript
Hello, I’m Peter Lord, part of the Professional Services division here at Singlewire software.
Today, it’s my pleasure to talk about our CallAware application and how it can fit in and add value to your existing Cisco unified communications environment.
Our CallAware application will monitor for dialed digits and that works in conjunction with our InformaCast application to send text and audio broadcast to groups of Cisco IP phones, IP speakers, analog paging systems as well as desktops.
CallAware was really designed to work with emergency situations of dialed numbers, such as 911 in the United States.
Because we’re working with these emergency telephone numbers, it’s really important that you have a firm grasp of call metric fundamentals dial play design and call routing in the call manager before undertaking this sort of deployment.
If you need assistance with this type “skill set” you can contact one of the many Cisco partners who are skilled in this area.
What we’re gonna show you today is one way to create a flexible, scalable, and easy to administer deployment of our CallAware application.
The goal behind this is to set up your CallManager in such a way that this can scale from one, two to hundreds to a thousand locations and thousands of IP phones across the enterprise.
The process starts when a user at a particular site picks up the phone and use it to make an emergency call, they dial the phone to 911, the phone that the user is at will have a device called search base the search base will have a site specific 911 partition.
Within that partition will be a translation pattern for 911.
That translation pattern will turn the 911 call the dial string into a unique number for the site.
We’re gonna do this based on the DID range.
So our site has the country code 1, the area code 608 and the prefix 555. The 911 at the end is to represent the string that was dialed, and the 0 is a representation of a alert number, a logical alert number.
So actually to change this number from 911 into this new number, we need to route the call to a CTI route point.
CallAware uses the CTI route point within CallManager-Communications Manager to monitor when the 911 call is made and then take action based on that. So your CallAware has been alerted that a unique number has been dialed for our site 1. CallAware then will contact Singlewire InformaCast to send out a broadcast to alert the onsite security and first responders that the emergency call has been dialed. InformaCast then sends a text and audio broadcast out to all of the pre-chosen devices to alert that security and first responder group. At the same time though, that 911 call needs to make it out to the telephone network to get to the 911 PSAP. CallAware forwards the call and resends it to a route pattern. The route pattern then will be set up to strip all of the preceding digits before the 911. Now, when the route pattern is going to forward, it forwards to the site specific route list or the local route group containing the gateway for that site. Now the calls at the gateway, makes it to the PSTN and the rials at the local PSAP and speaks to the 911 operator.
So what we just described happens instantaneously. When the 911 number is dialed, the InformaCast broadcast is made and the first responders are alerted and the 911 operator gets the call instantaneously. This isn’t much different from normal call routing for other types of calls from the same CallManager. The only difference really being the CTI route points specific to CallAware. For more information about our CallAware products or other Singlewire products, please visit our website at www.singlewire.com.
