8 Ways to Use Mass Notification to Manage Coronavirus Updates


Use Mass Notification to Share Coronavirus Updates

The coronavirus outbreak continues to cause worldwide disruptions across every possible industry. Many organizations were caught unprepared as the spread of the virus forced people to conduct regular activities from home. Whether it is a campus sending students home, or a business closing its offices to enforce social distancing practices, no group has been immune to the impact of this disease. One thing that has become clear is that organizations need an easy way to share information with their people while they are remote. That means reaching people via multiple communication channels with consistent information that offers operational updates and health and safety tips. Mass notification systems offer a unique opportunity for organizations to maintain close communication with their people even when they are remote. If your organization is looking for a way to stay in contact with your people while dealing with the effects of the coronavirus, here are eight ways you can leverage mass notification solutions to share vital updates.

1. Mass SMS Text Messages

With people offsite, mobile devices will become the primary method of communication. Delivering text messages to a device most people will be checking and using regularly will help keep them informed about any updates your organization needs to share.

2. Confirmation Responses

For organizations that want to monitor the wellbeing of their people while they are remote, mass notifications can also include the option for the recipient to respond to the message. This can be a simple question to confirm that someone has read the message, or can ask if people are experiencing certain symptoms related to the coronavirus to help track a potential spread in your organization.

Some manufacturers are using these responses to triage workers, sending people home that exhibit symptoms while fast-tracking healthy workers into their plant at the start of the shift.

3. Desktop Notifications

Depending on your organization, you may be able to reach people right on their desktop computers using mass notification. Pop-up alerts can appear over open applications to fully grab the recipient’s attention. These notifications can also include custom colors and images to make it clear the message is coming from your organization.

4. Prerecorded Phone Calls

Some people may prefer to hear a communication via a phone call or it may be necessary to deliver an update with audio to ensure it is accessible for every recipient. Mass notifications can include recorded audio delivered as a phone call to mobile devices. However, it is not recommended to rely on this as a sole method of communication as someone may miss the call or ignore it.

5. Emails

Large group emails can be sent to individuals via a mass notification system as well. This delivery method should be used to supplement other mass notifications formats. Like phone calls, email can be easily ignored, which is not ideal when communicating critical updates.

6. Collaboration Tool Alerts

Many organizations use collaboration tools like Microsoft Teams and Cisco Webex Teams as the primary means of day-to-day communications. When people are remote these will continue to be crucial communication tools. Mass notification systems that can deliver alerts into these tools can help people become aware of developing situations quicker.

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After mass notifications are triggered, they can also automatically launch collaboration spaces with key stakeholders. The coronavirus outbreak will require ongoing monitoring and management. By being able to gather the right people quickly, organizations can assess and respond to new developments easily.

7. Conference Calls

Similar functionality can be accomplished by automatically inviting organization leaders to join a conference call following a mass notification distribution. With flexible options, organizations can choose the most effective method for their team.

8. Scheduled Messages

Mass notifications have the advantage of communicating the same information to everyone in your organization. Planning messages ahead of time to go out on a regular schedule can help get people in the habit of checking for updates so they are informed in a timely manner. These can be safety reminders, wellbeing checks at the start of a shift or other regular communications.

Find the Right Solution

For organizations looking to leverage a mass notification solution while operations are impacted by the coronavirus, InformaCast Mobile and InformaCast Fusion from Singlewire Software offer the ability to reach remote workers utilizing the methods listed above. See for yourself how it can work for your organization via our on-demand video demo or reach out to our sales team.




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