Email Notification vs. Desktop Notification

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Reaching People in the Right Way

When reaching people within a building, it’s important to leverage devices most people will have in front of them. This may be an IP phone, a mobile device or a desktop computer, and while it’s important to know what devices are most likely to reach people, it’s also important to know what type of message is most likely to grab their attention. If an organization is trying to reach people on a desktop computer, they may think sending an email is enough to alert them to a potentially dangerous situation.

But if someone isn’t logged into their email, or if they are inundated with emails due to their daily workload, email might not be the best way to share information with them. Desktop notifications can provide a more eye-catching solution to interrupt ongoing activities and get important messages in front of people who need to see them.

In this blog post, we’ll look at the advantages and disadvantages of email vs. desktop notifications, and offer best practices to make sure emergency messages are seen by everyone who needs to be alerted.

Email Notification

Regardless of industry, people are connected to email. Email offers the ability to provide detailed information about an emergency event and reach people on mobile devices and desktop computers. However, email also has limitations when it comes to alerting people.

In certain environments, like classrooms, business meetings, or industrial plants, email might not be readily accessible. Even if someone has access to a computer or mobile device, email alerts can be easily ignored. So while an organization may be reaching people, those people aren’t seeing the message. In this case, a more intrusive alert may be more effective.

Discover tips for avoiding alert fatigue

Desktop Notification

In environments like office buildings, classrooms, and offices where computers are present, desktop notifications may be a more effective way to reach people. With the right emergency notification system, emergency messages can reach desktop computers throughout an organization and be configured to appear in a variety of formats depending on the organization’s needs.

Ticker notifications that scroll along the bottom can provide messages in a format end users are familiar with seeing on cable news. Toast and tray notifications can be used in organizations where work is mission critical and cannot be interrupted. And pop-up notifications can overtake an entire screen. This is particularly useful in the environments mentioned above because it makes it more likely a message is seen by the intended audience, who can then respond appropriately.

Using Both

When an emergency occurs, it’s important to leverage every communication channel available. With the right emergency notification system, organizations don’t need to choose whether to send messages as desktop notifications or emails. InformaCast allows messages to be sent in a variety of formats and connects to devices organizations already have in place. It offers desktop notification, email notification, as well as live and recorded audio, push notifications and more. InformaCast Desktop Notifier can also automatically play live or pre-recorded audio over the speakers of the Windows or Mac computer, making a desktop alert even more intrusive than a visual pop-up. Deploy a complete solution to ensure your organization reaches everyone, everywhere, every time.

 

 

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