3 Ways to Manage Emergencies with Microsoft Teams and InformaCast Mass Notification


Manage Emergencies with Microsoft Teams

For a little over a year now, we’ve been offering organizations the ability to integrate Microsoft Teams with our InformaCast mass notification solution. According to Business Insider, as of April 2020, there were more than 75 million daily active Microsoft Teams users. With the ongoing pandemic and other looming threats, organizations need solutions that facilitate easy and effective communication. InformaCast combined with Microsoft Teams offers a way for those millions of users to send and receive critical communications that impact their safety and provides a simple way to conduct incident management during a crisis. In this blog post, we’ll cover three ways organizations can manage emergencies using Microsoft Teams and InformaCast mass notification.

Send Messages within Teams

During an emergency, time is of the essence. If someone notices a situation unfolding that requires them to alert others, they can’t waste time trying to log into the right application so they can send out a message. Because Microsoft Teams is used for daily communication and collaboration, enabling it to send mass notification helps ensure messages go out quickly. Using the InformaCast bot installed in Microsoft Teams, users can send messages without ever leaving the Teams interface. Messages are preconfigured with text and groups so the right message reaches the right people with the information they need to stay safe.

Receive Messages within Teams

InformaCast messages sent from Microsoft Teams can also reach people directly within Microsoft Teams. This is helpful in organizations where Microsoft Teams is predominantly used to communicate, and with these two tools integrated with one another, Teams users can also send messages to a wide range of other devices and systems.

In addition to being able to get a message out quickly, organizations need to be able to ensure that people receive that message as soon as possible. While delivering notifications to Microsoft Teams users can be effective, adding other endpoints can help ensure that no one misses a message. InformaCast notifications triggered from Microsoft Teams can be sent to other Teams users, mobile devices, digital signage, email, IP speakers, and more. The more channels an organization uses to get the message out, the more likely it is that everyone will receive and respond to it in a timely manner.

Conduct Incident Management

Alerting is just one of the steps organizations need to take when they encounter an emergency. Once people are aware of a situation, they need to respond to it and begin working to resolve it. This can be difficult to do if the right people cannot gather quickly to begin assessing the events taking place and determine a course of action.

Following an InformaCast mass notification distribution, key stakeholders can be automatically invited via Microsoft Teams to join a virtual space where they can begin conducting ongoing incident management. Being able to bring everyone together helps deploy a fast response which saves time and can help keep people safe.

These are just three ways Microsoft Teams and InformaCast mass notification can help your organization manage emergencies. Enabling this integration will help establish a solid backbone to build out the rest of your alerting ecosystem to reach everyone, everywhere, every time during a crisis.




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