FAQ System and Platform Architecture

What are the hardware requirements to run InformaCast?

For InformaCast Fusion and InformaCast Advanced, a virtual appliance is used to securely reach on-premises devices. InformaCast runs as a Virtual Appliance on VMware ESX server. InformaCast is certified to run co-resident with your Cisco Unified Communications Manager. View InformaCast Hardware Requirements.

If you don’t run VMware at a site, InformaCast is also available as a Fusion Server (IFS) hardware appliance or Advanced Server (IAS) hardware appliance.


What is the architecture for InformaCast Fusion?

InformaCast Fusion is a hybrid cloud architecture, meaning the primary components are in our data centers in the cloud. For reaching on-premises devices such as an overhead mass notification paging system (analog or IP-based), IP phones, computer desktops and digital signage, there is a VMware-based virtual appliance or hardware appliance that runs on the customer's internal network. All traffic between the cloud and the on-site virtual or hardware appliance is SSL encrypted.

View this InformaCast Fusion Security document for additional detail.


Does InformaCast Fusion work when my wide-area network is down?

The InformaCast High Availability license includes Fusion FailoverSurvivable Remote Site Notification, and Distributed Activation. With the InformaCast Fusion server at a site (either virtual or hardware appliance), notifications continue to operate. This includes live, ad hoc, and pre-recorded audio, as well as DialCast, bell schedules, and more, to keep everything running smoothly.

Cloud-based notifications will continue to function normally, i.e. you can still send alerts to mobile phones if you have a problem with your internal data network. 


How do I optimize and scale my InformaCast Fusion implementation?

The InformaCast Fusion Server Appliance enables customers with remote locations to deploy an on-site server to send mass notifications when virtual computing resources are more difficult to access.

For organizations with thousands of IP devices, Distributed Activation offers an easy way to scale on-premises notifications, so thousands of IP devices can receive critical messages even faster than they do today by spreading the notification workload across multiple InformaCast Fusion Servers.

Learn more about InformaCast High Availability.


What types of identity providers are supported with InformaCast mass notification software for authentication?

InformaCast Mobile and InformaCast Fusion support the following providers

  • Singlewire Identity Provider
  • Google Apps/Gmail (OpenID Connect)
  • Microsoft Active Directory Federation Services 2.0 or 2.1 (AD FS)
  • Microsoft Azure Active Directory
  • OneLogin
  • Duo
  • Okta

Additional details on each identity provider can be found in our InformaCast Mobile Prerequisites document.