State of K-12 Critical Communications Report Now Available
Know the moment 911 is dialed.
Helping someone in need isn’t possible until the issue is made known. With our InformaCast 911 software, preconfigured notifications will be sent the moment someone dials 911 or another emergency number from a phone within your buildings. By immediately alerting response teams of an issue, they can send assistance and better direct first responders when they arrive.
Understand the situation and send help with ease.
Automated Alerting
CallAware is the 911 software within InformaCast which organizations can use to set up automated alerts for when 911 is dialed from a landline phone within their facilities. These alerts can have configured messages attached to them that are sent throughout an organization or to defined groups like security teams. Notifications can be sent as text, audio, and visual cues to desk phones, mobile devices, desktop computers, speakers, digital signage, and other devices. This helps ensure the right people receive the message quickly and can begin responding without waiting for dispatchers.
Call Listening and Recording
Organizations can configure CallAware to record 911 calls when they are placed. Users who receive a notification that 911 has been dialed can listen to in-progress calls to understand the situation as it unfolds. When the call is finished, a complete recording file is available for playback and download. This helps with incident reporting so you can understand what happened and measure response effectiveness.
Emergency Calling
Schools and districts looking to meet the requirements of Alyssa’s Law can add emergency calling to notifications alerting first responders about an active assailant. When a notification is initiated, simultaneous messages are sent to your response teams and a public safety answering point (PSAP) which can dispatch first responders to help your school or district.
More than 911 Software
While 911 is the most common use case for our CallAware feature, InformaCast also offers the flexibility to monitor any number that an organization may want to receive an alert for when dialed. This may be a separate number for internal security teams or a maintenance issue that needs to be addressed. Use our software in the way that best suits your organization’s needs.
All the safety solutions you need on one platform.
From the moment 911 is dialed, InformaCast offers the tools needed to handle every critical next step. Discover how we help you detect threats, notify everyone, and manage an incident from start to finish with an all-in-one solution.
Frequently asked questions
Yes. CallAware is the 911 alerting feature within InformaCast. When 911 is dialed from a configured phone in your building, InformaCast sends a preconfigured notification to the people you choose as text, audio, and visual messages. The alert can include details such as the name and location of the phone that was used.
Your own response teams are already inside the building and trained to help, but they can only act once they know something has happened. Without an internal alert, many teams first learn of an emergency when responders arrive outside. Knowing right away lets staff assist sooner and guide first responders to the right place.
You decide. Alerts can go to a specific group, such as a security team, front office, or nursing staff, or throughout the entire organization. Notifications reach desk phones, mobile devices, computers, speakers, and digital signage, so the message finds people wherever they are rather than sitting in an inbox or unread on their phone.
Yes, with supported phone systems. Staff who receive the alert can listen to the call while it is in progress to understand what is happening. When the call ends, a complete recording is available to play back or download, which helps with reporting and reviewing how the response went.
CallAware connects directly with a select group of phone systems, including Cisco Unified Communications Manager and Zoom Phone. If you use a different phone system, InformaCast can often still send an alert when 911 is dialed through other connection methods. Sharing your phone system with our team is the fastest way to know what applies to you.
Yes, in many setups. Some organizations monitor an internal security line, a nurse line, or a maintenance number so the right team is notified whenever it is called. What you can monitor depends on your phone system, so it is worth confirming which numbers apply to your environment.
Yes. With emergency calling added to InformaCast, one button press notifies your internal teams and a 911 call center at the same time. There is no need to find a phone, dial, and explain the situation before help is on the way, and the notifications inside your building go out in parallel. It is important to note that this needs to be configured with our team. Standard InformaCast notifications do not reach 911 dispatchers.
Yes. Alyssa’s Law calls for silent panic buttons that notify people inside a school and reach a 911 call center. With emergency calling configured to InformaCast-connected panic buttons, schools and districts can meet Alyssa’s Law requirements. Requirements differ by state and some states are still finalizing their specifications, so review your state’s rules as you plan.
Not yet. Emergency calling, the feature that notifies 911 dispatchers directly, is currently available to K-12 schools and districts. Organizations in other fields can still use InformaCast to alert internal teams the moment 911 is dialed. If you are an organization outside of K-12, please contact our team so we can better understand your needs for direct dispatcher alerting.cations, email, SMS, and audio messages.