InformaCast FAQ

If you are new to InformaCast, these Frequently Asked Questions will give you a general understanding of how InformaCast works and what is required to implement it in your organization. 

If you are a current InformaCast customer, we recommend you visit the Singlewire Support Community to access InformaCast downloads, user guides, knowledgebase articles and other technical information to help with your system.


What is InformaCast?

InformaCast is an emergency mass notification system that sends critical messages to on-premises devices and mobile users, helping keep people safe — by providing notification solutions for every need.

With a simple user interface, InformaCast mass notification, allows you to upload users and devices you want to send messages to. Users and devices can be sorted into groups depending on what kind of situation and who needs to see the message. Message templates can be pre-built with text audio and images or built when needed. Messages are sent to groups of users via SMS text, email, phone calls, and on-premises devices such as desk phones, IP speakers, desktop computers, and more for maximum reach. We also have an ever-growing ecosystem of partners that give you even more choices for reaching people and taking action.

InformaCast comes in three service levels. InformaCast Fusion is a cloud-based service that reaches mobile users and on-premises devices through a single interface. InformaCast Advanced runs as a virtual appliance and reaches primarily on-premises devices. InformaCast Mobile is a cloud-based service that reaches mobile users, and it can be configured to send to a separate InformaCast Advanced instance to reach on-premises devices. InformaCast Fusion essentially combines the functionality of InformaCast Mobile and InformaCast Advanced in a single cloud-based mass notification interface.


Where can I use InformaCast?

InformaCast mass notification system is currently used in a variety of industries around the world. Businesses, K-12 schools, universities, healthcare facilities, manufacturing plants, government buildings and retail all use our emergency notification solutions to send a mass notification. InformaCast offers extreme flexibility to meet customers’ needs, regardless of the environment.


When would I use InformaCast?

InformaCast is used whenever an organization needs to reach its people with an emergency notification of critical information, quickly. From active shooter and chemical spill emergencies to day-to-day occurrences such as severe weather and incoming deliveries, the InformaCast emergency notification system can be customized for any situation your organization may encounter.


Why does my organization need it? 

The most important asset of any organization is its people, and their safety should be a top priority. To keep people safe, they need the right information to know what to do in the event of emergency, and they need that information as fast as possible. InformaCast emergency and mass notification system provides an easy way to reach everyone in your organization in a variety of ways to increase the likelihood they receive vital information the moment they need it.

Reaching people solely on their mobile phone is insufficient. You will miss 20% to 30% of your people. (Journal of Homeland Security and Emergency Management, Vol. 8 Issue 1) How many people have their cell phones on silent? Inaccessible? Are in a bad coverage area? Are there people for whom you have some responsibility, but you don't even have their mobile phone numbers? InformaCast answers these questions.

To achieve the level of speed and reach that's necessary to keep your people safe, you need to send to both mobile phones and on-premises devices.