Singlewire Support

An active software maintenance contract or Mobile subscription from Singlewire entitles you to software updates and the ability to open help tickets with our support team.

Hours of Operation:

Monday through Friday

7 a.m. to 6 p.m. CDT


To open a support request, you will need: 

  • Contract number
  • InformaCast LogTool Report (access our log tool here)
  • Time available to work through the problem with us
  • In the event that we need to remotely access your InformaCast server, you will also need the Teamviewer application

Call 608.661.1140 option 2


Choose application to open online support request:

InformaCast Advanced   InformaCast Mobile  

Dedicated Support Team

“As always, it's refreshing to call InformaCast support, not only are the calls quick and efficient, but on my first call I get everything I need. Great job! I wish all our vendors were as good.

IT Admin/Engineer, Regional Healthcare Facility

The support we receive from Singlewire is always top notch, this case was no exception!”

IT Systems Analyst, State Government

"Working with Singlewire Support to resolve this issue was WAY easier than I expected out of today's calls that end up overseas. My agent maintained professionalism, yet was flexible enough to quickly relate on a personal level with me. I sure wish more tech support places had a level of competency and ease of use like my call to Singlewire. Simply awesome...the way it should be done in the tech world."

IT Engineer, K-12 School District

“Fantastic service as always. Everyone at Singlewire has always been extremely helpful and willing to go above and beyond to make our customers happy. Keep up the great work! Thank you."

IT Consultant, Cisco/Singlewire Reseller (Calling support on behalf of a customer)