Support & Tools

Singlewire offers a dedicated support staff to help solve issues and answer questions should they arise. In addition, we provide a Support Community with knowledge articles that provide insight into common obstacles and remedies concerning our mass notification software and solutions.

Customers with active software maintenance contracts or InformaCast Fusion/Mobile subscriptions are able to access our notification software updates and open help tickets with our support team.

Log in Register

To open a support request, you will need:

• Contract number
• InformaCast Log Tool Report (access our log tool here)
• Time available to work through the problem with us
• In the event that we need to remotely access your InformaCast server, we use Webex.

Open Support Case

HOURS OF OPERATION:

Monday through Friday, 7 a.m. to 6 p.m. CDT

Call +1 608.661.1140 option 2

Resources:

• User Guides
• Mobile/Fusion Status
• Compatibility Matrix
• Supported Releases
• Onboarding
• Implementation Overview
• Administrator Training
• Virtual Classroom Events
• Customer Success
• Ecosystem Partner Integrations/Hardware