Support & Tools

Singlewire offers a dedicated support staff to help solve issues and answer questions should they arise. In addition, we provide a Support Community with knowledge articles that provide insight into common obstacles and remedies concerning our mass notification software and solutions.

Customers with active software maintenance contracts or InformaCast Fusion/Mobile subscriptions are able to access our notification software updates and open help tickets with our support team.

To open a support request, you will need:

Contract number
InformaCast Log Tool Report (access our log tool here)
Time available to work through the problem with us
In the event that we need to remotely access your InformaCast server, you will also need the TeamViewer application.

Open Support Case

HOURS OF OPERATION:

Monday through Friday, 7 a.m. to 6 p.m. CDT

Call +1 608.661.1140 option 2

Resources:

InformaCast provided us with a unified system with ease of management that allows us to even communicate with the baseball field and the weightlifting room wirelessly.

— Elena Alvarez, Technology Director, Christopher Columbus High School —

I like using it, because it’s a simple product to use. You can see behind it that it is a quality product; professionally-built and well-designed.

— Terry Oakley, Telecommunications Coordinator, Red Deer College —

Bells and paging are one of the most important things for schools... in my opinion, it’s still the most critical, and so choosing the right system and the right partner is very important. The Singlewire system has fit the bill for us.

— David Massaro, Coordinator of Technology Services at Redlands Unified School District —

What I like most is the usability of InformaCast. It has a simple user interface and works without complications.

— Kris Saylor, Director of Technology, Necedah Area School District —

The fact that we can use [InformaCast] for both audio alerting and visual alerting, that was great.

— Dan Carrion, Senior Voice Engineer, JOY Global —

Support & Tools

To open a support request, you will need:

HOURS OF OPERATION:

Resources:

Video Tour - Singlewire Community