Support & Tools
Singlewire offers a dedicated support staff to help solve issues and answer questions should they arise. In addition, we provide a Support Community with knowledge articles that provide insight into common obstacles and remedies concerning our mass notification software and solutions.
Customers with active software maintenance contracts or InformaCast Mobile subscriptions are able to access our notification software updates and open help tickets with our support team.
To open a support request, you will need:
- Contract number
- InformaCast LogTool Report (access our log tool here)
- Time available to work through the problem with us
- In the event that we need to remotely access your InformaCast server, you will also need the Teamviewer application.
HOURS OF OPERATION:
Monday through Friday, 7 a.m. to 6 p.m. CDT
Call 608.661.1140 option 2