Support & Tools

Singlewire offers a dedicated support staff to help solve issues and answer questions should they arise. In addition, we provide a Support Community with knowledge articles that provide insight into common obstacles and remedies concerning our mass notification software and solutions.

Customers with active software maintenance contracts or InformaCast Mobile subscriptions are able to access our notification software updates and open help tickets with our support team.

To open a support request, you will need:

Contract number
InformaCast Log Tool Report (access our log tool here)
Time available to work through the problem with us
In the event that we need to remotely access your InformaCast server, you will also need the TeamViewer application.

Open Support Case

HOURS OF OPERATION:

Monday through Friday, 7 a.m. to 6 p.m. CDT

Call +1 608.661.1140 option 2

Resources:

… InformaCast is really the glue for our notification - it can pull in email, our phone system, our speaker system, our visible security system, locks, and make it all work together.

— Shandor Simon, Director of Information Technology, Latin School of Chicago —

InformaCast played a key role in notifying our campus about the water main break and the need to use bottled water. I was able to quickly record a message and send it to the campus from my office at home. Our students commented how effective this was in letting them know what was going on.

— John Turner, Director of Networks and Systems, Brandeis University —

What I like most is the usability of InformaCast. It has a simple user interface and works without complications.

— Kris Saylor, Director of Technology, Necedah Area School District —

InformaCast has a great deal to do with patient safety. It allows us to take better care of our dementia and Alzheimer’s patients.

— Mike Llewellyn, Chief Operating Officer, Laguna Honda Hospital and Rehabilitation Center —

InformaCast provided us with a unified system with ease of management that allows us to even communicate with the baseball field and the weightlifting room wirelessly.

— Elena Alvarez, Technology Director, Christopher Columbus High School —

Support & Tools

To open a support request, you will need:

HOURS OF OPERATION:

Resources:

Video Tour - Singlewire Community