Support & Tools

Singlewire offers a dedicated support staff to help solve issues and answer questions should they arise. In addition, we provide a Support Community with knowledge articles that provide insight into common obstacles and remedies concerning our mass notification software and solutions.

Customers with active software maintenance contracts or InformaCast Fusion/Mobile subscriptions are able to access our notification software updates and open help tickets with our support team.

To open a support request, you will need:

Contract number
InformaCast Log Tool Report (access our log tool here)
Time available to work through the problem with us
In the event that we need to remotely access your InformaCast server, you will also need the TeamViewer application.

Open Support Case

HOURS OF OPERATION:

Monday through Friday, 7 a.m. to 6 p.m. CDT

Call +1 608.661.1140 option 2

Resources:

[InformaCast] is one of our most critical services. Bells and paging are one of the most important things for schools.

— David Massaro, Coordinator of Technology Services, Redlands Unified School District —

Bells and paging are one of the most important things for schools... in my opinion, it’s still the most critical, and so choosing the right system and the right partner is very important. The Singlewire system has fit the bill for us.

— David Massaro, Coordinator of Technology Services at Redlands Unified School District —

It worked very successfully. We were able to do a complete lockdown on our whole campus within about five minutes of initiating the alert to people.

— Rob Crockett, Network Administrator, Ouachita Baptist University —

InformaCast has a great deal to do with patient safety. It allows us to take better care of our dementia and Alzheimer’s patients.

— Mike Llewellyn, Chief Operating Officer, Laguna Honda Hospital and Rehabilitation Center —

InformaCast provided us with a unified system with ease of management that allows us to even communicate with the baseball field and the weightlifting room wirelessly.

— Elena Alvarez, Technology Director, Christopher Columbus High School —

Support & Tools

To open a support request, you will need:

HOURS OF OPERATION:

Resources:

Video Tour - Singlewire Community