Support & Tools
Singlewire offers a dedicated support staff to help solve issues and answer questions should they arise. In addition, we provide a Support Community with knowledge articles that provide insight into common obstacles and remedies concerning our mass notification software and solutions.
Customers with active software maintenance contracts or InformaCast Fusion/Mobile subscriptions are able to access our notification software updates and open help tickets with our support team.
To open a support request, you will need:
- Contract number
- InformaCast Log Tool Report (access our log tool here)
- Time available to work through the problem with us
- In the event that we need to remotely access your InformaCast server, we use Webex.
HOURS OF OPERATION:
Monday through Friday, 7 a.m. to 6 p.m. CDT
Call +1 608.661.1140 option 2