InformaCast Support & Tools | Mass Notification System

Support & Tools

Singlewire offers a dedicated support staff to help solve issues and answer questions should they arise. In addition, we provide a Support Community with knowledge articles that provide insight into common obstacles and remedies concerning our mass notification software and solutions.

Customers with active software maintenance contracts or InformaCast Mobile subscriptions are able to access our notification software updates and open help tickets with our support team.

To open a support request, you will need:

Contract number
InformaCast LogTool Report (access our log tool here)
Time available to work through the problem with us
In the event that we need to remotely access your InformaCast server, you will also need the Teamviewer application.

Open Support Case

HOURS OF OPERATION:

Monday through Friday, 7 a.m. to 6 p.m. CDT

Call 608.661.1140 option 2

Resources:

…It provides a consistent means of communicating and informing regarding an incident to, not just our first responders in those multiple agencies, but also to our staff and parents who are in multiple buildings, and our students in multiple buildings.

— Tom Wohlleber, Assistant Superintendent of Business Services, MCPASD —

Bells and paging are one of the most important things for schools... in my opinion, it’s still the most critical, and so choosing the right system and the right partner is very important. The Singlewire system has fit the bill for us.

— David Massaro, Coordinator of Technology Services at Redlands Unified School District —

What I like most is the usability of InformaCast. It has a simple user interface and works without complications.

— Kris Saylor, Director of Technology, Necedah Area School District —

It worked very successfully. We were able to do a complete lockdown on our whole campus within about five minutes of initiating the alert to people.

— Rob Crockett, Network Administrator, Ouachita Baptist University —

The fact that we can use [InformaCast] for both audio alerting and visual alerting, that was great.

— Dan Carrion, Senior Voice Engineer, JOY Global —