Support & Tools

Singlewire offers a dedicated support staff to help solve issues and answer questions should they arise. In addition, we provide a Support Community with knowledge articles that provide insight into common obstacles and remedies concerning our mass notification software and solutions.

Customers with active software maintenance contracts or InformaCast Fusion/Mobile subscriptions are able to access our notification software updates and open help tickets with our support team.

To open a support request, you will need:

Contract number
InformaCast Log Tool Report (access our log tool here)
Time available to work through the problem with us
In the event that we need to remotely access your InformaCast server, you will also need the TeamViewer application.

Open Support Case

HOURS OF OPERATION:

Monday through Friday, 7 a.m. to 6 p.m. CDT

Call +1 608.661.1140 option 2

Resources:

[InformaCast] is one of our most critical services. Bells and paging are one of the most important things for schools.

— David Massaro, Coordinator of Technology Services, Redlands Unified School District —

The fact that we can use [InformaCast] for both audio alerting and visual alerting, that was great.

— Dan Carrion, Senior Voice Engineer, JOY Global —

…It provides a consistent means of communicating and informing regarding an incident to, not just our first responders in those multiple agencies, but also to our staff and parents who are in multiple buildings, and our students in multiple buildings.

— Tom Wohlleber, Assistant Superintendent of Business Services, MCPASD —

InformaCast provided us with a unified system with ease of management that allows us to even communicate with the baseball field and the weightlifting room wirelessly.

— Elena Alvarez, Technology Director, Christopher Columbus High School —

InformaCast played a key role in notifying our campus about the water main break and the need to use bottled water. I was able to quickly record a message and send it to the campus from my office at home. Our students commented how effective this was in letting them know what was going on.

— John Turner, Director of Networks and Systems, Brandeis University —

Support & Tools

To open a support request, you will need:

HOURS OF OPERATION:

Resources:

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