Solution
Zoom Phone is a cloud phone system built on the Zoom platform. Zoom Phone customers can integrate with InformaCast to gain full access to InformaCast’s mobile and on-premises alerting capabilities, as well as InformaCast CallAware to receive alerts when someone dials an emergency number from a Zoom phone (often 911). When a notification is triggered from a Zoom Phone it can be delivered to an ecosystem of connected devices and systems, sending text, audio, and visual messages to other phones, IP speakers, desktop computers, digital signage, and mobile devices. Messages can be preconfigured to address any urgent situations an organization may face.
Benefits
This integration strengthens InformaCast ability to connect with a wide range of phone systems while expanding the notification capabilities of Zoom Phone systems. This helps with:
- Quickly and easily getting the word out when time is of the essence.
- Deploying assistance to those who need it and directing first responders, so no time is wasted locating the person in need.
- Gathering real-time insights, accessing virtual resources, and bringing together key stakeholders to understand what’s happening and how to respond so people get the help they need the moment they need it.
Use Cases
Zoom Phone and Singlewire Software serve businesses, hospitals, schools, and other organizations looking to strengthen their safety and communication strategies. Together, these solutions help organizations address a wide range of threats and situations, including:
- Emergency notification for violent intruders, lockdowns, and evacuations
- Incident management for crisis situations
- 911 alerting
- And more
About Zoom Phone
Zoom Phone is a full-featured cloud phone system built on the Zoom platform that enables secure voice calls across all supported devices. It empowers end users to make phone calls with the same simplicity and familiarity as Zoom video meetings. The system utilizes a single communications network. Zoom Phone includes traditional PBX features that allow employees to talk and interact in new ways to keep businesses moving. Companies can provision and manage users and intelligently monitor business interactions with a user-friendly centralized administration portal. The globally-distributed Zoom cloud platform delivers secure HD audio with enterprise-class reliability and quality of service.
Support Details
Zoom Phone supports integration with InformaCast with details available at: Integrating Zoom Phone with InformaCast Fusion. Configuration steps can be found within the InformaCast Fusion User Guide: Integrate Zoom.
Please be aware of the requisites required for this integration:
- Zoom Account Team must submit a request for the Generic Device flag to be enabled (see here for more info).
- Customers must sign a Generic Device agreement with Zoom to enable this feature on their Zoom account.
- Customers must have at least one “paid” calling plan assigned to the Singlewire device registering to Zoom.
- Active InformaCast Fusion subscription with Singlewire Software
For technical support with your Zoom Phone system, contact your Zoom Account Team.
- Phone: 1.888.799.9666 ext 2
- Email: Open Web Case
- Website: Zoom Help Center > Zoom Phone