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Zoom Phone – Achieve complete notification coverage

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Solution

Zoom Phone is a cloud phone system built on the Zoom platform. Zoom Phone customers can integrate with InformaCast to gain full access to InformaCast’s mobile and on-premises alerting capabilities, as well as InformaCast CallAware to receive alerts when someone dials an emergency number from a Zoom phone (often 911). When a notification is triggered from a Zoom Phone, it can be delivered to an ecosystem of connected devices and systems, sending text, audio, and visual messages to other phones, IP speakers, desktop computers, digital signage, and mobile devices. Messages can be preconfigured to address any urgent situations an organization may face.

Benefits

This integration strengthens InformaCast’s ability to connect with a wide range of phone systems while expanding the notification capabilities of Zoom Phone systems. This helps with:

  • Quickly and easily getting the word out when time is of the essence.
  • Deploying assistance to those who need it and directing first responders, so no time is wasted locating the person in need.
  • Gathering real-time insights, accessing virtual resources, and bringing together key stakeholders to understand what’s happening and how to respond so people get the help they need the moment they need it.

Use Cases

Zoom Phone and Singlewire Software serve businesses, hospitals, schools, and other organizations looking to strengthen their safety and communication strategies. Together, these solutions help organizations address a wide range of threats and situations, including:

  • Emergency notification for violent intruders, lockdowns, and evacuations
  • Incident management for crisis situations
  • 911 alerting
  • And more

About Zoom Phone

Zoom Phone is a full-featured cloud phone system built on the Zoom platform, enabling secure voice calls across all supported devices. It empowers end users to make phone calls with the same simplicity and familiarity as Zoom video meetings. The system utilizes a single communications network. Zoom Phone includes traditional PBX features that enable employees to communicate and collaborate in new ways to keep businesses moving. Companies can provision and manage users, and intelligently monitor business interactions, through a user-friendly centralized administration portal. The globally distributed Zoom cloud platform delivers secure HD audio with enterprise-class reliability and quality of service.

Support Details

Zoom Phone supports integration with InformaCast; details are available at “Integrating Zoom Phone with InformaCast Reach (Fusion).” Configuration steps can be found within the InformaCast User Guide: About Zoom Integrations.

Please be aware of the requirements for this integration:

  • The Zoom Account Team must submit a request to enable the Generic Device flag (see here for more info).
  • Customers must sign a Generic Device agreement with Zoom to enable this feature on their Zoom account.
  • Customers must have at least one “paid” calling plan assigned to the Singlewire device that registers with Zoom.
  • Active InformaCast Reach (Fusion) subscription with Singlewire Software

InformaCast and Zoom Phone topology

InformaCast can send notifications to both Zoom Team Chats and Zoom Rooms to significantly enhance your organization’s communication effectiveness.

For technical support with your Zoom Phone system, contact your Zoom Account Team.

 

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