The Benefits of Implementing Mass Notification in Assisted Living Facilities


Understanding the Needs of Assisted Living Facilities

Like any other organization, assisted living facilities rely on strong communication to operate successfully. Updates about emergencies, operations, shift changes, and other events that impact residents and staff need to be shared with everyone in a timely manner. Mass notification systems can make it easy to use existing technology to share updates and alerts with patients, residents, and visitors with the push of a button. In this blog post, we’ll outline how assisted living facilities can benefit from implementing mass notifications to help their residents and staff.

Enhancing Building Communication

One of the most immediate benefits assisted living facilities can gain when they implement a mass notification system is improved communications within their buildings. This is a basic need all organizations have but depending on the size of the facility and the types of devices in place, it can be challenging to get the right message to the right audience without causing disruptions. If an assisted living organization has multiple buildings or locations this becomes an even bigger challenge, even when trying to share routine information.

Mass notification systems can connect to many of the on-premises devices assisted living facilities already have in place, like IP phones, IP speakers, digital signage, and desktop computers, and use them to deliver text, audio, and visual announcements. Devices can be placed into groups to only alert a particular floor, wing, or team of people, or can be configured to broadcast alerts to every device and building so everyone receives critical updates. Being able to customize messages and groups offers flexibility to build notifications for emergencies and regular announcements that reach the people to whom the information is most relevant.

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Sending Mobile Messages

If an emergency occurs that could impact schedules or the well-being of employees, it’s important that administrators can reach team members on their mobile devices as well. Mass notifications systems can send alerts as SMS text messages, push notifications to a mobile app, email, and recorded audio messages. This can be used to send alerts about severe weather, violent intruders, network outages, or other events that may disrupt operations.

In addition to sending alerts, mobile mass notifications can also be used to poll employees by asking them to respond to a simple question. This can help determine who is available to pick up or cover a shift, or, in the case of the recent pandemic, ask people if they are exhibiting symptoms of a disease that could pose a risk to residents. By utilizing mobile and on-premises alerting methods, organizations can achieve the speed and reach to alert the right people quickly with important information.

Reaching Family Members

Residents and staff aren’t the only people who need to receive updates. Family members and visitors need to understand if an emergency is taking place or if normal operations are being disrupted as well. Adding family members as users to receive alerts on their mobile devices can provide a quick and easy way to share information with them. This removes the burden of placing individual phone calls or drafting emails for a more efficient alerting process. This has become a vital use case during the COVID-19 pandemic as assisted living facilities had to restrict visitors and mobile outreach became the only way to provide updates to family members.

Facilities that are open can also have visitors sign up to receive alerts by texting a designated number. This will enroll them in a group to receive alerts so they can be made aware of any issues or changes while they are at a particular facility.

Our InformaCast mass notifications software can help assisted living facilities reach all of their people using a variety of channels. Contact our team for more information on how your organization can benefit.




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