The Benefits of Unifying Mass Notification and Collaboration Tools

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Leverage Collaboration Tools

When an emergency occurs, what’s a better way to reach people: in a specialized tool or in the devices and programs they are using on a regular basis?

While the answer may seem obvious, many organizations chose to go the former route rather than the latter. It may be helpful to have a specific tool that is used only during emergencies, but if it gets used rarely, people may be unfamiliar with it. That could lead to confusion and people not receiving messages when it matters most. Organizations should look for solutions that provide the best possible reach for their messages.

As the way organizations operate changes, collaboration tools like Microsoft Teams and Webex are becoming popular methods for daily communications. Being able to leverage these kinds of tools as additional endpoints, increases the chances people see messages quickly and begin taking action. In this blog post, we’ll go over how your organizations can benefit from unifying mass notification and collaboration tools.

Add Value to Existing Investments

Collaboration tools and mass notification systems require significant investments from organization leaders. Connecting these two solutions adds more value to each. Mass notification systems offer a wide range of integrations with devices and systems, and collaboration tools offer another way to extend the reach of emergency messages. When time is of the essence, messages need to be sent where people are most likely to see it so they can get out of harm’s way. The more channels your organization can leverage the less likely it is that someone misses a message. Adding collaboration tools as an endpoint provides a better chance of an emergency message appearing in a prominent location.

Trigger Notifications Easily

Of course, it’s not just about getting messages in front of people. Connecting mass notification systems and collaboration tools also offers more options for triggering messages. This can cut down on the time it takes to get messages out because people can initiate alerts from within an application they are already using. Simply by typing in a preconfigured command, users can trigger messages from within a collaboration tool. The advantage is that messages triggered from within a collaboration tool can still reach other devices and systems. While people see messages within their own applications, they can also see and hear messages via desk phones, IP speakers, digital signage, and mobile devices.

Manage Incidents from Collaboration Tools

Once people have been alerted about an event, the next step is to begin working to resolve the incident. Unifying mass notification systems and collaboration tools offers organizations a quick and easy way to gather key stakeholders in virtual spaces to assess situations and deploy a response. Following an alert distribution, members of your emergency response team can receive an automatic invitation to join a virtual collaboration space. This offers a more efficient means of bringing people together to execute a successful plan during a crisis.

When combined with a mass notification system, collaboration tools can become an important piece of your emergency communication plan. Working in conjunction with other devices and systems, you can improve speed and reach to get messages out as fast as possible to avoid disaster.

Read more on this topic from Singlewire CEO Paul Shain

 

 

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