Singlewire Spotlight: Lori


Each month, we feature one of our stellar team members on our blog. Learn more about them and what they do at Singlewire.

How long have you been at Singlewire, and what’s your position?

I’m a Quality Assurance Analyst, and I’ve been with Singlewire for over eight years. (Eight years? It doesn’t seem like it’s been that long, but that’s what the HR system says.)

Please describe what you do at Singlewire.

Now that’s a tough question! No two days are alike. I spend most of my time testing our software, reporting problems, and testing fixes. I may be testing InformaCast Advanced’s DialCast functionality in the morning and working with security groups in InformaCast Fusion in the afternoon.

Are you wondering what is involved in testing our software? I’m glad you asked!

When a project starts, the QA team talks with developers to learn about the features and changes. While the developers are hard at work, we’re thinking of things to test and asking questions like, “What’s supposed to happen when an audio-only message is sent to a Twitter account?” Everything we learn gets incorporated into tests.

Then it’s time to test and retest until the feature does what it’s supposed to do and plays nicely with the rest of the software. There’s a lot of knowledge sharing and problem-solving going on—between the developers, the QA team, the technical writer, and the support team.

Then the software is released and it’s time to start the process all over again!

What do you like best about working at Singlewire?

It’s the people. Hands down. Without a doubt.

What’s been your favorite project you’ve worked on here?

My favorite project was testing the Conference Call feature. One option with Conference Call is to listen to the broadcast’s audio. Instead of using a simple audio file, I uploaded a sound clip from the movie “Finding Nemo” (the one with lots of seagulls saying “Mine! Mine! Mine!”). At one point during testing, I had six phones broadcasting the “Mine! Mine! Mine!” audio. Did I mention that none of the phones started playing the audio at the same time? It was a little noisy in the office that day (grin).

What have you gained from working at Singlewire?

I like knowing that the time and energy I put into our software could make a difference in someone’s life. I wish that violence in schools and in the workplace didn’t exist, but it does. It’s comforting to know that I’m able to help keep people safe in my own small way.

What are your favorite things to do outside of work?

I like to do crafty things like knit and make cards using rubber stamps. Pinterest is a blessing and a curse for me. In the past few years, I’ve also done some Zentangle drawings. (Go ahead, do a search for Zentangle. It’s not as complicated as it looks, honest.)

What’s the best place you’ve traveled to and why?

Every summer, my family goes up to my aunt and uncle’s cottage in northern Wisconsin. Imagine 15-plus people and two or three dogs spending three days at a cottage on a lake. Most of our time is spent in the water swimming, on the water in a boat, or around the fire pit at night. My brother-in-law plays his guitar, we eat S'mores, and everyone listens to my cousins quote lines from movies like “Caddyshack” and “The Great Outdoors.”

What TV show or movie are you most ashamed to admit you love?

I love the movie Clue, and I’m not ashamed to admit it. It’s a cheesy movie with an incredible ensemble cast. And, it has three endings – what’s not to love?

Runner-up: Noises Off…, which has another wonderful ensemble cast.

What was the last book you read?

I last read, Turbo Twenty-Three by Janet Evanovich, and right now, I’m reading The Obstacle Is the Way by Ryan Holiday.

One horse-sized duck or 100 duck-sized horses?

I think James Veitch sums it up for me.

Where’s your hometown?

I grew up in Columbus…Wisconsin. (You were thinking Ohio, right?) It was the kind of place where you automatically wave when someone drives by and honks their car horn. You don’t stop to figure out who the driver is – you just wave your hand and know that it was someone you know.





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