Why Is Singlewire not in the Gartner Magic Quadrant Report for Emergency Notification Systems?


Prioritizing On-Premises Notifications

Before any organization makes a large purchase, they conduct thorough research to ensure they are making the best investment. In the emergency notification industry that research can lead organizations to resources like the Gartner Magic Quadrant on Emergency Notifications Systems. When it does, we are often asked why our InformaCast emergency notification system is not included in it.

The last Gartner Magic Quadrant (MQ) on Emergency Mass Notification Systems (EMNS) was published in early 2014, based on research conducted throughout 2013. That’s nearly five years without an update, and as you can imagine, much has changed in the industry and with our InformaCast suite of solutions. While InformaCast has been commercially available since 2002, the 2014 Gartner MQ for EMNS primarily reviewed the capabilities of the cloud-based notification-as-a-service providers. These capabilities included bulk SMS text messaging, phone calls placed from the cloud, and e-mails.

Building Better Solutions

If you follow this blog, you’ll know that in other articles, we’ve discussed the limitations of these approaches. At the time Gartner conducted its research, we were more focused on on-premises emergency notification system capabilities, such as broadcasting to desk phones, desktop computers, overhead paging and digital signage. These capabilities were given very little consideration, and for this reason, we chose not to participate in the MQ that year.

Five years later, we’re still championing notifications to on-premises devices, but our mobile capabilities have grown considerably as well. We offer a full suite of emergency notifications systems, including InformaCast Advanced for on-premises notification, InformaCast Mobile for mobile notification, and InformaCast Fusion to send notifications to on-premises and mobile devices from a single system. These advancements have put our mobile capabilities are on par with any provider out there, and our on-premises capabilities are stronger and more effective than any competitor’s.

Learn more about InformaCast Service Levels

Even though Gartner hasn’t published a revised MQ for EMNS, they have included Singlewire in their market guide for EMNS.




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