FAQ Working with my Mobile Phones

What are my options for reaching mobile users?

Mobile users can be reached via the Apple/Android app, SMS text messaging, phone calls, and e-mail. The best user experience is via push notifications to the InformaCast mobile application that comes with InformaCast Mobile or InformaCast Fusion because these can include the message audio as well as an image. All methods include message confirmation. InformaCast Fusion users can also be reached via the Microsoft Teams app running on their mobile device.

 

How many mobile devices can each user have?

Each user can have up to 14 devices, with a maximum of five designated as Android or iOS, and up to three (per type) designated as SMS, Phone Call, and email.

 

Can I send a mass notification from my smartphone?

Yes. With the InformaCast app installed on your smartphone, you can easily send a pre-configured or custom emergency or mass notification. You can even include audio and an image.

 

Can my users and/or administrators opt out of receiving notifications?

There are four ways to opt-out of receiving a mass notification from InformaCast Mobile or InformaCast Fusion:

  1. User logs out of the iOS or Android app.
  2. The administrator locks a user in the InformaCast Mobile web console.
  3. A user utilizes the self-service feature (available through the Menu icon in the app or at https://admin.icmobile.singlewire.com/selfservice) to set his or her desired "do not disturb" window
  4. For SMS devices, a user can text back a reply with one of the following keywords: stop, block, cancel, unsubscribe, stopall, end, quit

    Note: Other keywords a user can text are:

    • Start, yes - these will alert the carrier that it can send you messages from this long code again
    • Help, info - these will trigger a note back from the carrier that describes what the stop response does

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How many notifications can I send?

You can send a mass notification to as many people as you need, as often as you like. Your InformaCast Mobile subscription includes the ability to reach your people by iOS/Android push notifications, e-mail, phone calls or SMS text messages.

You can send a mass notification to as many people as your subscription allows, as often as you like. Your InformaCast Mobile subscription includes the ability to reach your people by iOS/Android push notifications, e-mail, phone calls or SMS text messages. Under the terms of service, Singlewire reserves the right to limit Customer’s use of the Service when it has become excessive, abusive or otherwise detrimental to the operation of the Service or Singlewire’s business. 

Note: For customers sending to numbers outside the U.S. and Canada, your InformaCast Fusion and Mobile subscription includes a total of six SMS text messages or voice minutes per user per year. Customers may purchase blocks of additional SMS messages should they go beyond this allotment.