InformaCast Advanced FAQ

Dive deeper into how InformaCast Advanced works, how to purchase it, and how to best implement with these frequently asked questions.

 

What does InformaCast do?

InformaCast notification software offers notification solutions to transform Cisco phones, overhead speakers, and other devices into a powerful IP paging and emergency notification system, allowing you to rapidly send a mass text and audio notification to a variety of endpoints. Learn more.

How is InformaCast Advanced licensed?

InformaCast Advanced Notification mass notification software is licensed by IP endpoints, primarily the number of Cisco phones in use. For budgetary pricing or a quote, call us at 608.661.1140, option 1 or email [email protected]

InformaCast Advanced can be purchased either as a perpetual license, or as a subscription. The perpetual model has a higher upfront cost with a lower recurring cost for the maintenance. The subscription is a lower upfront cost and maintenance is included. Both InformaCast Mobile and InformaCast Fusion are cloud-based notification-as-a-service and are therefore sold only as subscriptions.

 

What are the hardware requirements to run InformaCast?

InformaCast notification software runs as a Virtual Appliance on vmWare ESX server. InformaCast is certified to run co-resident with your Cisco Unified Communications Manager. Learn more

Do I need to install anything on my Cisco phones? 

No. All configuration is done in the InformaCast Virtual Server and Cisco Unified Communications Manager.

Which Cisco phone models and what versions of CUCM are compatible with InformaCast?

InformaCast text alert notification system and call recording software works with most Cisco phone models and all recent versions of Cisco Unified Communications Manager(CUCM). Access our compatibility matrix for more information.

 

Does InformaCast work with Cisco HCS (Hosted Communications Server)?

Yes. Cisco HCS is essentially the same as CUCM, so InformaCast mass notification software will work with HCS. Please contact your Singlewire Territory Manager for additional details

What does the InformaCast Virtual Appliance include?

The InformaCast Virtual Appliance includes:

  • InformaCast
    To simultaneously send an audio stream and text message to a variety of endpoints including IP speakers, Cisco IP phones, and more.
  • CallAware
    For 911 monitoring, alerting and recording.
  • Legacy Paging Interface (LPI)
    To connect InformaCast mass notification system to existing analog paging systems.
  • PushToTalk
    A walkie-talkie and/or intercom feature.
  • Many other features to extend the reach of your mass notification capabilities.

 

Is it easy to implement InformaCast? 

Yes. We've put together a step-by-step implementation guide, complete with links to resources, to get you started with the implementation of your mass notification system right away. Learn more

Singlewire offers a dedicated support staff to help solve issues and answer questions should they arise. In addition, we provide a Support Community with knowledge articles and that provide insight into common obstacles and remedies concerning our mass notification software and solutions.

Customers with active software maintenance contracts or InformaCast Mobile subscriptions are able to access our notification software updates and open help tickets with our support team.

 

 

Where can I find documentation for installing/configuring and using InformaCast? 

Access all of our documentation including InformaCast Release Notes, Installation and User Guides from the menu above Support > User Guides or simply remember this shortcut url  https://www.singlewire.com/help

With a current maintenance support contract or InformaCast subscription, access the following KB Articles in our Support Community

InformaCast Advanced

InformaCast Mobile

InformaCast Fusion

 

What 3rd-party elements work with InformaCast?

View our growing list of ecosystem partners that provide InformaCast compliant: IP speakers and clocks, call/panic buttons, contact closures, gateways, zone controllers as well as digital signage providers and 3rd-party mass notification providers.

 

Does InformaCast Advanced work with phone systems other than Cisco?

Yes. When used with a non-Cisco phone system, there will be some differences in functionality. First, InformaCast notification system will not send broadcasts to non-Cisco phones. InformaCast will send a mass notification to computer desktops, digital signage, analog overhead paging systems, InformaCast-compatible IP speakers, e-mail and mobile phones (via InformaCast Mobile). To trigger a mass notification from a non-Cisco phone system, a SIP trunk must be configured between the phone system and InformaCast. Also, the CallAware feature for 911 alerting will only work on Cisco phone systems. Other than these differences, customers can still use InformaCast Advanced to solve the use cases of intruder alerts, automated emergency weather notification, panic buttons, internet of things integration and more.

 

What are my options for reaching mobile users?

The best way to reach mobile users is via push notifications to the iOS/Android application that comes with InformaCast Mobile (integrated to InformaCast Advanced) or InformaCast Fusion (would be used instead of InformaCast Advanced.) If you wish to reach mobile users from within InformaCast Advanced, then either e-mail or Cisco Jabber will be your best options.

How can I purchase InformaCast?

Singlewire encourages customers to purchase InformaCast mass notification system through your Cisco Reseller Partner. If you need help contacting a reseller in your area, call 608.661.1140, option 1 or email [email protected].

 

When upgrading my InformaCast version at what point do I need a new license key?

Singlewire Software issues license keys for InformaCast Advanced Notification with an assigned MaxVersion. View and manage your InformaCast license from Control Center on your InformaCast server.

License Manager Status Screen

If the version of InformaCast you plan to upgrade to is higher, you will need a new license key. 

See the following KB articles in the Singlewire Support Community which will provide you with more specifics:

Where do I find the InformaCast OVA download?

All software is downloaded from the Singlewire Support Community 

See KB Article Where do I download InformaCast